Lead Security Technician

6 days ago

Phoenix, United States Metro Fire Equipment, Inc. Full time

**What to Expect**

Metro Fire & Security Inc. has been serving Arizona since 1972. We are a full-service fire and security company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

Metro Fire & Security is a full-service corporation to provide security and fire/life safety solutions. We specialize in burglary alarm systems, cameras and access control, as well as _sprinkler system testing, repair and installation_, _kitchen and restaurant systems_, _fire alarm design, installation and service_, _backflow prevention devices_, _full service fire and burglary alarm monitoring_, _fire pump repair and installation_, and _underground hydrant repairs and installation_, among the _many services we offer_.

**What You’ll Do**
- Install security systems per provided job scopes and drawings
- Install and service access control systems
- Install and service IP based camera systems
- Install and service alarm systems
- Work efficiently as a lead technician on the team to install systems
- Responsible for reading and interpreting wiring diagrams, schematics, and blueprints
- Effectively communicate equipment issues and potential solutions on work performed to customers
- Explain and train customers on effective utilization of equipment and/ or systems
- Efficiently and accurately update and complete customer files, including but not limited to customer contacts, work orders, parts utilized, and work performed
- Promptly and professionally respond to customer questions and concerns
- Understand and maintain compliance with company and customer safety program
- Maintain all applicable certifications for necessary products serviced by company
- Ability to lead, train, mentor and/ or coach less experienced technicians
- Perform other related duties as assigned or required

**What You’ll Bring (requirements)**
- Valid driver’s license
- High School Diploma/ GED
- 5+ years prior security work experience
- Commercial experience
- Able to work flexible hours including after-hours, nights, and weekends
- Able to travel to multiple job sites each day

**How You Will Be Successful**
- Fully proficient in alarm, access control and IP camera systems
- Access control installation and servicing experience - knowledge in S2 and Brivo a plus
- Experience with installation of controller, reader, contact, REX and electrified door hardware
- Commercial alarm system installation & servicing experience - knowledge in DMP, Honeywell and DSC systems a plus
- Camera system installation & servicing experience, including network camera systems - knowledge in Exacq, Wave VMS a plus
- CAT5/6 network termination skills
- High precision/ detail-oriented
- Professional verbal and written communication skills
- Ability to work independently, with little supervision
- Ability to lead a team on larger jobs
- Works effectively and efficiently while performing all aspects of the required job

**Special Considerations**
- S2 training
- Brivo training
- DMP training
- IP / Network knowledge
- Working knowledge of Microsoft Office (Excel, Outlook, Word)

**Benefits**
- Medical
- Dental
- Vision
- Paid Time Off
- Paid Holidays
- 401(k) matching

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (required)

**Experience**:

- Security Tech (Access control) NOT Security Officer: 5 years (required)

License/Certification:

- Alarm Agent License for Arizona (required)

Ability to Relocate:

- Phoenix, AZ: Relocate before starting work (required)

Work Location: On the road

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