Claims Coordinator

4 days ago


Burbank, United States SCA Appraisal Company Full time

**Company Description**

SCA is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.

**SPECIFIC DUTIES**:

- Monitor open inventory of assignments assigned within your network of vehicle damage appraisers
- Ensure each assignment is properly progressing through completion of damage estimate process in order to meet the client’s status quality and timeliness expectations
- When needed, assist your network of appraisers in providing assignment status
- When needed, assist appraisers in securing appointments through communication with customers, body shops, tow yards, clients, etc
- When needed, act to coordinate with the client, appraiser, vehicle owner, and body shop to move the claim files forward towards resolution and meet cycle time requirements

**Qualifications**
- Ability to work **on-site** at our headquarters in the Burbank, CA area (Tues-Thurs)
- Must maintain confidentiality at all times
- Work well under pressure and meet timelines
- Excellent communication - verbal, written, listening - skills
- Must be able to learn how to utilize custom designed CRM system in order to perform job duties
- Proactive mindset to identify open assignment issues and communicate resolutions with clients
- Highly motivated and goal-oriented using a queue-driven task list
- Build relationships with appraisers in assigned region
- Ability to take direction well while also demonstrating proactive behavior
- Must display a strong work ethic and honesty, and adhere and uphold Company’s core values, guidelines, policies and procedures
- Works well in team environment but also possess a proven ability to work independently
- Strong attention to detail
- Minimum 2 years customer service experience required
- High School Diploma or equivalent
- Bilingual English/Spanish, a plus

Pay: $18.00 - $21.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- Hybrid work
- Office

Work Location: Hybrid remote in Burbank, CA 91505


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