Director of Information Technology

4 weeks ago

Studio City, United States Harvard-Westlake School Full time

**Director of Information Technology**

To accomplish these goals, the Director of IT will thoroughly involve themself in all aspects of the school’s programs, observing how technology is applied in the classroom, staff office, theater, and field and where opportunities for improvement may exist. The position will be supported by, but also expected to be an inspirational leader of, an experienced and skilled IT team of thirteen individuals. A 12-month, full-time, and onsite position, the Director of IT will maintain a presence on each of the school’s campuses but will be primarily based at the Upper School located in the Studio City neighborhood of Los Angeles.

**Infrastructure**
- Oversee the evaluation, deployment, and operation of all hardware, software, systems, back-end infrastructure, and services, giving due consideration to cost-effectiveness, user satisfaction, compliance, asset management, quality of service, scalability, performance, and security.
- Manage the network team in the architecture, maintenance, and growth of the school’s IT backbone, connectivity, and web systems.
- Supported systems and hardware include 350 employee laptops, Zoom VOIP phones, classroom projectors, Crestron classroom AV controllers, streaming services, digital signage, bookstore and cafeteria POS systems, scanners, and printers.
- There are over 20 integrated cloud-based services utilizing SSO and MFA such as Microsoft 365, Google Workspace, Canvas, Zoom, Mimecast, AlertMedia, and ClearCompany.
- The network infrastructure is fully redundant on both campuses and data is replicated in real time between campuses, and regularly to cloud storage, to provide a lossless disaster recovery solution.
- Maintain all IT/IS policies and operating procedures, including acceptable use standards for employees and students, data management, privacy, and access. Educate the school community about these policies and evaluate them regularly.
- Collaborate with internal and external stakeholders, including the communications department, to manage an engaging and informative web and social media presence.
- End user support
- Ensure that the department is a visible, prompt, and helpful resource to employees and students.
- Lead the selection, large-scale distribution, and maintenance of personal computing equipment to end users (current standards are primarily PC-based)
- Provide periodic training to all employees on topics such as commonly-used software, file backups, and threat detection and avoidance.
- Coordinate with the facilities teams and event sponsors (e.g., performing arts, assemblies, meetings, in-services) for A/V support and related services.
- Security and disaster recovery
- Encourage the regular review of policies, practices, and systems for a highly secure network and data infrastructure without compromising user functionality.
- Regularly test security and risk management protocols to assess and address vulnerabilities, including through the use of third-party security specialists.
- Examine and improve disaster recovery plans to safeguard critical data and systems.
- Actively participate in the development and articulation of the annual IT operating budget.
- Recommend and implement long-range IT capital projects, consistent with the school’s foreseeable needs and renewal/replacement funding mechanisms.
- Manage relevant vendor relationships, negotiating and managing bids, agreements, and contracts for technology and technology services as needed.
- Key platforms include: Ruckus core switches, edge switches and Wi-Fi routers, SonicWall firewalls, InfoBlox DNS, Dell EMC SANs, Dell blade servers, Dell laptops, Zoom VOIP, VMWare, Kemp Load Balancer and WAF, VEEM, Always On VPN, KIWI, PRTG, NCM, SCCM, ManageEngine, Mimecast, Carbon Black, Okta, and Canvas.

**Educational Technology**
- Evangelize the fact that IT and computer-based learning will play an increasingly important role in achieving successful student outcomes.

**Didax**
- As the school’s proprietary enterprise software, ensure Didax is maintained with the utmost in reliability and with a comprehensive feature set that serves the school’s needs.
- Provide guidance to the internal software development team regarding the prioritization of future enhancements.
- Ensure investments in Didax are supported by justifiable business cases, including build versus buy considerations, cloud migration, applicability of core technologies, and ease and flexibility of use.

**Qualifications**
- A minimum of 10 years leading a multi-disciplinary IT operations team, including specific experience managing a wide variety of IT-related projects with an emphasis on management skills, contingency planning, and reasoned prioritization.
- Committed to building leadership capacity and expansive thinking within a large department.
- Current and in-depth knowledge of network architecture, telecommunication, wireless, mobile, and cloud technologies.
- Degree in computer scienc

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