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Fiber Technician I

3 months ago

Phoenix, United States Cox Communications Full time

**Job Description Summary**

Responsible for the integrity of the fiber system and network infrastructure from transmitter to subscriber point of service connection according to the Federal and Company specifications including splicing, preventative maintenance, repairing and maintaining the Cox Communications Optical Fiber Network. Responsible for enabling new services both commercial and residential. Subject to on call duties and responsibilities depending on the market and needs of the business. Ability to work within the Maintenance window hours when needed in order to repair/maintain customers fiber circuits, Maintenance window hours are Midnight to 6AM.

J **ob Description**

Responsible for the integrity of the fiber system and network infrastructure from transmitter to subscriber point of service connection according to the Federal and Company specifications including splicing, preventative maintenance, repairing and maintaining the Cox Communications Optical Fiber Network. Responsible for enabling new services both commercial and residential. Subject to on call duties and responsibilities depending on the market and needs of the business. Ability to work within the Maintenance window hours when needed in order to repair/maintain customers fiber circuits, Maintenance window hours are Midnight to 6AM.

**Primary Responsibilities and Essential Functions
- Safety
- Uses proper safety equipment and procedures according to Cox Communications, industry and electrical established safety standards.
- Maintain annual bucket safety and electrical hazard training.
- Performs daily/weekly vehicle inspection and keeps tools secure per Cox standards.
- Technical
- Accurately maintains the fiber system by performing Quality Control assessment of enclosures to verify high levels of accuracy on all fiber assignments and labeling of fiber trays for 100% accuracy. Evaluates fiber optics system constructed internally or by outside contractor using Cox Communications Fiber Optic Cable Construction Standards and logs/reports discrepancies for potential rework.
- Performs splicing and maintenance of outside plant fiber optic networks by following dedicated splice plans in Excel format and accompanying system prints. Prepares and splices cables into splice enclosures utilizing various hand tools, equipment, and fusion splicer. Work performed will be located on overhead utility poles or in underground vaults depending on area.
- Maintains a high level of accuracy on all fiber splice assignments worked by performing pre-checks to verify traffic and accurate labeling to maintain fiber birth assignments with 100% accuracy.
- Uses approved industry test procedures for path losses and continuity to ensure integrity of fiber system and documents findings. Provides validation and proof-of-performance testing documentation on fiber circuits by utilizing OTDR reports, light meters, fiber scopes and other test equipment.
- Procedural
- Responds to service network issues related to fiber network degradations to troubleshoot and make repairs expeditiously.
- Acknowledges service affecting outage via ticketing system within 15 minutes.
- Diagnose and repair of fiber system damages utilizing established restoration techniques.
- Provides regular status updates on restoration progress to Leadership and boundary partners via an online bridge.
- Complete or assist in the 3rd Party Damage process.
- Create ECR ticket and complete impact analysis.
- Plan ECR activities to be completed within the maintenance window when necessary.
- Validates network status via NOC.
- Work with entities and follow municipal guidelines and standards while working in the right of way.
- Maintain detailed splice documentation records and provide updates of any changes to preserve data integrity. Accurately completes all departmental logs, reports and paperwork on a daily basis.
- Behavioral
- Provides technical support for business partners as needed.
- Maintains effective working relationship with all boundary partners both internal and external.
- Works effectively in a team environment providing support to all team members with a team first mentality.
- Complete all required training. Maintain a successful rating in the performance dashboard.

**Skills and Qualifications**

**QUALIFICATIONS**

**Minimum
- HS diploma, GED or relevant work experience
- 1 or more years of experience in Fiber Optical field (Fusion splicing, Fiber Architecture, Design, Field Service FTTH, Construction in Telecommunication and Fiber Optics Field, Field Network/Maintenance FTTH SME, Construction NAT Fiber builds, CATV fiber and/or RF experience)
- Requires strong knowledge of Microsoft Word, Excel, Outlook, and Adobe Writer. Ability to accurately read system design maps, blueprints and evaluate technical data.
- Excellent collaborative, time management, communication, and organizational skills to work effectively with teams throughout organization.
- Ability to work in all types of w