Intake Coordinator- Virginia Workforce Innovation

2 months ago

Hampton, United States Hampton University Full time

**Hampton University Staff**:
The Intake Coordinator reports directly to the Director of Entrepreneurial Readiness and will be working in the front line of Virginia Workforce Innovation and Entrepreneurship Center (VWIEC) responsible for the coordination and supervision of all program applicants from start to completion of their programs.

**This is a grant-funded position. Continuation of the position is contingent upon the continuation of related grant funding.

The Intake Coordinator provides support and coordination for program participants in VWIEC’s Intake process and manages participant data in Salesforce. As a member of Entrepreneurial Readiness Team, he/she will be working under the supervision of the Director of Entrepreneurial Readiness.

**Job Duties**:

- Assist callers interested in the services at VWIEC to explain Intake process, programs provided, and necessary
- Employ interpersonal skills, cultural competency/sensitivity, tactful language and empathetic interviewing skills to
build rapport and maintain trust with applicants of varied backgrounds.
- Maintain accurate records and documentation of all activities related to applicants’ inquiries, phone calls and
- Document all interactions into the database (Salesforce), review/ communicate information with a supervisor and
the team accordingly, and utilize the computer database system for course completion.
- Maintain collaborative team relationships with peers and coworker, effectively contribute to the working group’s
achievement of goals, and foster a positive work environment.
- Facilitate and participate in weekly/bi-weekly meetings and/or conferences to discuss and review complex cases in
need of future scheduling.
- Assist with mentoring students on educational and programming opportunities, including academic options,
conferences, competitions, and about the importance of innovation and entrepreneurial excellence through
diversity.
- Notify participant of eligibility and conduct Business Plan Selection meeting to include tutorial of software
navigation.
- Conduct a needs assessment to determine training requirements including industry tracks and update VWIEC’s
CRM accordingly.
- Complete other job duties as assigned or necessary.

**Qualifications**:

- Experience conducting telephone-based or in-person interviews, data collection and data entry is highly preferred.
- Ability to handle a high volume of calls and can multi-task across various channels to meet client needs.
- Manage multiple cases through prioritization; prompt action and attention to detail in documentation and data
management are required.
- Critical thinking and problem-solving skills. Ability to use sound judgment in responding to issues and concerns.
- Intermediate to advanced computer experience (Web-based software programs, typing, and using multiple software
to complete tasks, ie. CRM)
- Excellent time management skills (organization, prioritization, multitasking).
- Demonstrated ability to work independently, prioritizing work and balancing multiple tasks concurrently.
- Demonstrated accountability for innovation and entrepreneurship outcomes.
- Motivated, someone who is not afraid to take initiative on tasks that are outside the scope of the role and who has a
go-getter mentality.
governmental (local, state and federal) agencies.

**Requirements**:

- High School diploma or GED required, preferably Associate or Bachelor degree and full-time equivalent of two years’ administrative or customer service experience.
- Prior work experience in higher education and/or professional experience, including two years of first-person
experience in startups or small business.

H**ow to Apply**:
**Office of Human Resources**
Hampton University
Hampton, VA 23668
**No phone calls

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