Assistant Front Office Manager
3 weeks ago
The Roxy Hotel is an electric destination for music, film, and art, located on the border of SoHo and TriBeCa. We employ a close-knit group of natural-born entertainers, supreme go-getters and masters of hospitality. Cool is our currency, and if you want to work here, you simply must love people and being around some of the most interesting people in New York City on a daily basis. All that and we haven’t even gotten to the benefits package yet.
- Previous NYC luxury hotel management experience required:
The Roxy Hotel is looking for an experienced Assistant Front Office Manager responsible for providing guests with prompt and personalized service, all the while making quick and efficient decisions to improve the experience of each guest’s stay. The position is hands-on with heavy involvement in Front Office operations, and requires someone who is organized with sharp attention to detail, while leading and fully supporting Front Office team members.
- Maintain a high level of guest service by providing support to Front Office and Front Service teams.
- Greet and check in/out guests, and notify appropriate teams of VIPs, special requests, guest feedback, etc.
- Conduct daily pre-shift, communication and one-on-one meetings, and coordinate activities with other departments to facilitate increased levels of communication and guest satisfaction.
- Assist in daily room inventory control.
- Supervise the service of Front Desk, Guest Services, Bell and Door teams.
- Have a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc.
- Complete administrative tasks, including schedules & payroll, supplies & inventory and department month-end reports.
- Assist in interviewing, training, scheduling and disciplining Front Office team members, with a focus on developing talent.
- Ensure all monthly and annual goals are met.
**Requirements**:
- Previous NYC luxury hotel management experience required.
- Open availability, able to work late nights, weekends and holidays.
- Excellent guest relation and communication skills.
- A positive attitude and team mentality.
- An understanding of NYC culture and events is a plus.
- Ability to speak additional languages is a plus.
Pay: From $65,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 10 hour shift
Work setting:
- In-person
**Experience**:
- Hotel experience: 2 years (required)
Work Location: In person
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