Operations Supervisor

2 weeks ago

Riverside, United States Riverside Transit Agency Full time

**THIS POSITION IS DESIGNATED AS NON-BARGAINING UNIT AND THE INCUMBENT SHALL SERVE IN AN "AT-WILL" CAPACITY.**

The Riverside Transit Agency is recruiting for the position of Operations Supervisor assigned to work in our Operations Department managing the Agency's transit system from base operations to on-street service. **Please be advised that this position may be assigned to either our Riverside or Hemet locations. Applicants must be available to work 7 days per week, including holidays and all shifts.**

**Applications will be reviewed in the order received and the posting may close at any time.**

**ESSENTIAL DUTIES/RESPONSIBILITIES**:
Essential job duties include but not limited to:

- Manages coach operator fitness-for-duty as they report to work, including observing for divergence from normal behavior patterns, uniform appearance, grooming and possession of driving credentials and medical card.
- Assigns work runs and buses, ensuring that bus rollout adheres to prepared schedules and meets on time performance objectives. Recommends and employs procedures for more efficient utilization of labor and vehicle assignments.
- Dispatches extra-board operators and fills vacant work assignments, providing efficient allocation of work and maximum staffing levels for all bus routes on a daily basis.
- Coordinates with contracted fixed route service provider in order to minimize disruptions or loss of service to ensure safe, reliable seamless service to the customer.
- Coaches, counsels and disciplines operators and documents actions that may lead to further discipline, training or compliment(s)/commendations(s).
- Implements, communicates and/or enforces policies, rules, regulations and procedures relating to the daily operation of the transit system.
- Supervises and monitors operator performance including compliance with RTA employee rules, regulations and safety requirements.
- Records and tracks operator attendance in order to ensure that union contract is upheld.
- Generates, records events in, and communicates incidents via dispatch log. Distributes the dispatch log at the end of the day to several departments.
- Coordinates seniority work assignment selection process (bid processing). Bidding includes ensuring assignments are accurately matched and assigned by seniority order per the MOU and meet DOT rules for hours of service.
- Coordinates vacation and floating holiday bidding ensuring accuracy while operators select their time off using the seniority system.
- Evaluates, establishes and maintains a safe working environment. Inspects and evaluates transit terminals, major connections, bases, Agency building and equipment, bus stops and transit corridors to ensure they are operational and safe.
- Monitors and communicates with the operators through radio and computer aided dispatch / automated vehicle locator system in dispatch. Based on the situation, initiates and coordinates the appropriate level of communication, emergency assistance or service recovery techniques in order to minimize disruptions or loss of service to ensure safe, reliable service.
- Responds to, manages and investigates accidents, incidents and emergency situations involving Agency vehicles/facilities and or personnel, by directing resources and coordinating activities at an accident/incident scene. May include emergency medical coordination and documentation for the injured, setting up detours, photographing and documenting the scene, taking a comprehensive report, determining extent of damage to all vehicles involved, determining if a post-accident drug screen is necessary and if so coordinating that process.
- Updates and maintains the operational files necessary to run the Intelligent Transportation System.
- Assists the public in using the Agency's transportation system.
- Assists coach operators with passenger relations and miscellaneous malfunctions by providing clear, accurate responses.
- Researches customer complaints and compliments and determines if discipline/recognition is warranted. Research includes utilizing tools and resources available, ordering and reviewing footage available, speaking with passengers, and coordinating information with other Agency departments.
- Creates, implements, posts and maintains planned and unplanned detours while assuring they are safe, effective and clearly communicated to customers, coach operators and affected agencies.
- Troubleshoots bus maintenance problems. Inspects and reports on defective equipment (bus and supervisor vehicles). Initiates repairs, clean ups, and secures hazardous areas when necessary within the established guidelines. Inspect supervisor vehicle to ensure it is stocked with the necessary tools and equipment.
- Provides transportation to passengers. Including lost or stranded passengers, safe house youth transport and other occasions as needed.
- Operates Agency buses in revenue service in emergencies or when service cannot be met with the current coach operator

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