![Holiday Inn Express & Suites](https://media.trabajo.org/img/noimg.jpg)
Front Office Manager/assistant General Manager
5 days ago
Job Overview:
**Responsibilities**:
- Manage all front desk activities, including check-ins, check-outs, and guest inquiries
- Train, supervise, and support front desk staff to deliver outstanding customer service
- Maintain guest relations by addressing any issues or complaints promptly and professionally
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations
- Oversee reservations, room assignments, and billing processes
- Monitor and maintain the front office budget
- Implement and uphold hotel policies and procedures
Pay:
Negotiable: Will be competitive based on Experience
Qualifications:
- Previous experience in guest services, hospitality management, or a related field
- Excellent phone etiquette and strong communication skills
- Proficiency in hotel management software systems
- Ability to multitask and prioritize in a fast-paced environment
- Bilingual or multilingual skills are a plus
- Strong customer service orientation with a focus on guest satisfaction
Pay: From $17.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Nights as needed
- On call
Work setting:
- In-person
People with a criminal record are encouraged to apply
**Experience**:
- Hotel experience: 1 year (required)
Ability to Commute:
- Dickson City, PA 18519 (required)
Ability to Relocate:
- Dickson City, PA 18519: Relocate before starting work (required)
Work Location: In person
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