Supervisor, Dispatch

**About us**:
Superpowered. Meaningful work. Human impact. A story we are proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we are certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050

**National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA. This position is for an overnight shift.**

**Job Purpose**:
We engage, manage, and motivate the MA Dispatching team through the efficient execution of Customer Meter Services (CMS) workload and Gas Field Operations support.

**Key Accountabilities**:

- Manage, plan and execute to the monthly and annual emergency and non-emergency workplan
- Act as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents
- Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness.
- Effectively manage, motivate train, and educate the dispatching team through their daily operations
- Take responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations

Contribute to the protection and safety of the public by coordinating the company’s response to all electric and/or gas issues

**Supervisory/Interpersonal
- Experience Required**:

- Able to support the continual development of a workforce by conducting safety assessments, coaching, performance assessments and appraisals.

**Qualifications**:

- Manage, plan and execute to the monthly and annual emergency and non-emergency workplan
- Act as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents
- Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness.
- Effectively manage, motivate train, and educate the dispatching team through their daily operations
- Take responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations

Contribute to the protection and safety of the public by coordinating the company’s response to all electric and/or gas issues

**More Information**:
Salary - $84,000 - $99,000

**National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.