Nobelprocera Services Clinical Specialist

1 month ago

Mahwah, United States Nobel Biocare Full time

Operating Company: Nobel Biocare
Location: Mahwah,NJ,US
Date Posted: April 19, 2024
Req Number: R5019372

The NobelProcera Clinical Specialist has advanced knowledge in evaluating complex dental prosthetic cases, in addition to less complex cases. The Clinical Specialist oversees cases as they move through each step of the process to ensure that details are captured at each step. He/she also communicates directly with customers regarding troubleshooting, information gathering, and case planning to provide an exceptional customer experience. The Clinical Specialist acts as a Subject Matter Expert (SME) in full arch and the associated analog, digital, or hybrid workflows to support and share knowledge with colleagues, supervisor, and customers. Overall, he/she plays a pivotal role in the success of our full arch cases both internally and externally.
- Verify and evaluate case data and scans for full arch upon case receipt to determine if the case is acceptable and ready to move forward.
- Inspect physical property upon arrival to ensure cases are evaluated for case planning, scanning, and designing.
- Identify clinical and technical issues that may arise during the scanning and designing steps and properly communicate issues and recommendations to the customer and Services team. Communicate full arch topics regarding case planning, case evaluation, design, and customer communication between the customer and the Services team.
- Coordinate surgery dates and communication with customers for immediate provisionals.
- Be in direct contact with customers to discuss cases on a technical and design level to achieve a best way forward on complex cases.
- Perform quality inspection on full arch designs to ensure all customer expectations are met.
- Work closely with the registration, scan, and design teams to ensure all steps in each respective area are completed properly.
- Register customer cases utilizing web-client when required.
- Assist in improving Standard Work (SW) as defined to drive continuous improvement.
- Any other tasks and duties assigned by Team Lead, Group Manager or Senior Site Leadership.
- Follow all SOPs to ensure compliance to the FDA 21 CRF 820, ISO 13485 and OSHA 1910
- He/she works in a dental industry made-to-order production facility, meeting delivery deadlines set by the market and customer needs.

**Job Requirements**:
**Critical Knowledge and Qualifications**:

- Minimum 5 years of practical experience as a Dental Laboratory Technician or Dental Designer at an Implant manufacturing company, required.
- Minimum 1 year of experience working with complex product lines (i.e. full arch restorations), required
- Minimum 2 years of experience on 3D Dental software such as 3Shape, DTX Studio Lab, Exocad, or other 3D systems, required
- CDT or MDT, preferred
- Customer service experience, preferred

**Critical Skills/technical know-how**
- Must be able to communicate effectively to properly explain case evaluations and treatment planning to customers, particularly in full arch restorations
- Must be able to coordinate case scheduling and planning with customers and the Services team to ensure on time delivery of designs and products
- Ability to identify and problem solve common dental implant difficulties and NobelProcera questions and implement effective solutions independently
- Works with a limited degree of supervision
- Proficient in understanding the clinical and technical side of basic, priority product lines and also full arch
- Ability and willingness to train others with less experience and provide informal guidance
- Must be able to work well with computer programs including Microsoft Excel, PowerPoint, Word, and Teams

**Critical Experience**:

- Experience working with different implant manufacturers, preferred
- Experience in full arch designing, case planning, and customer communication
- Experience working in a regulated environment, preferred

IND123

**Target Market Salary Range**:
$56,400 - $86,700

**Operating Company**:
Nobel Biocare

  • Food Service Specialist

    23 hours ago

    Mahwah, United States QuickChek Full time

    Overview: The key role of a QuickChek Food Service Specialist is to provide Total Customer Dedication. We call it TCD, and it means serving customers in all that we do with an attitude that is as Fresh as our food offerings. The Food Service Specialist will demonstrate and lead the Food Service Team during the assigned shift to achieve store objectives,...

  • Brand, Service

    3 weeks ago

    Mahwah, United States Jaguar Land Rover Automotive, plc Full time

    Leading the optimisation, implementation and communication of the brand's vision, values, and positioning within the local market Managing and action local market research and consumer insights to inform brand strategy and decision-making Collaborati Specialist, Experience, Service, Project Management, Automotive, Business Services, Strategy

  • Food Service Specialist

    5 days ago

    Mahwah, United States QuickChek Full time

    The key role of a QuickChek Food Service Specialist is to provide Total Customer Dedication. We call it TCD, and it means serving customers in all that we do with an attitude that is as Fresh as our food offerings. The Food Service Specialist will demonstrate and lead the Food Service Team during the assigned shift to achieve store objectives, following all...

  • Clinical Educator

    4 weeks ago

    Mahwah, United States Mindray North America Full time

    Clinical Educator – Field-based position/East RegionJob Summary: Provide product and clinical support to customers and sales representatives for in-services, pre-sales, evaluations, follow-up visits, and/or troubleshooting. Assists Marketing Managers and System Solutions Specialists with the design of new products in identifying target markets and the...

  • Clinical Educator

    4 weeks ago

    Mahwah, United States Mindray North America Full time

    Job DescriptionJob DescriptionClinical Educator – Field-based position/East RegionJob Summary:Provide product and clinical support to customers and sales representatives for in-services, pre-sales, evaluations, follow-up visits, and/or troubleshooting. Assists Marketing Managers and System Solutions Specialists with the design of new products in...

  • Clinical Educator

    4 weeks ago

    Mahwah, United States Mindray North America Full time

    Job DescriptionJob DescriptionClinical Educator – Field-based position/West RegionJob Summary:Provide product and clinical support to customers and sales representatives for in-services, pre-sales, evaluations, follow-up visits, and/or troubleshooting. Assists Marketing Managers and System Solutions Specialists with the design of new products in...

  • Senior Regulatory Affairs Specialist

    5 days ago

    Mahwah, United States Stryker Full time

    Work Flexibility: Hybrid We are currently seeking a Senior Regulatory Affairs Specialist to join our Joint Replacement Division based hybrid two days per week in Mahwah, NJ. Who we want Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations. Self-directed initiators....

  • Anticipated Speech Language Specialist

    2 weeks ago

    Mahwah, United States Mahwah Public Schools Full time

    Position Type: Student Support Services/Speech and Language Therapist Date Posted: 5/17/2024 Location: Administrative Offices Date Available: 09/01/2024 Closing Date: Until Position Filled Anticipated Tenure-Track Speech Language Specialist position, available at Mahwah Township Public Schools, effective September 1, 2024. Successful candidate will: Conduct...

  • Senior Regulatory Affairs Specialist

    6 days ago

    Mahwah, United States Stryker Full time

    Work Flexibility: Hybrid We are currently seeking a Senior Regulatory Affairs Specialist to join our Joint Replacement Division based hybrid two days per week in Mahwah, NJ. Who we want Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations. Self-directed initiators....

  • Technical Operations Specialist

    7 days ago

    Mahwah, United States Pole Star Full time

    At Polestar we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we offer Technical Operations at Polestar encompasses...

  • Customer Service Agent

    1 day ago

    Mahwah, United States Cambridge Security Seals Full time

    Job DescriptionJob DescriptionThe position is a blend of telephone & digital people interaction, data handling, support & administration. The daily, functional responsibilities will include regular communication via phone & email with customers about their order status, managing their expectations, handling the order fulfillment process, and coordinating a...

  • UIS Regional Manager, Ultrasound

    5 days ago

    Mahwah, United States Mindray North America Full time

    Job Description Job Description Regional Sales Manager Ultrasound/Midwest Region Job Summary: The Regional Sales Manager (RSM) is responsible for recruiting, developing and managing the mid-western territory Ultrasound Sales as well as help to drive direct sales in hospitals and surgery centers and maximizing revenue growth for the US Ultrasound Imaging...

  • Technical Operations Specialist

    4 days ago

    Mahwah, United States Pole Star Full time

    At Polestar we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we offer Technical Operations at Polestar encompasses...

  • UIS Regional Manager, Ultrasound

    6 days ago

    Mahwah, United States Mindray North America Full time

    Regional Sales Manager Ultrasound/Midwest Region Job Summary: The Regional Sales Manager (RSM) is responsible for recruiting, developing and managing the mid-western territory Ultrasound Sales as well as help to drive direct sales in hospitals and surgery centers and maximizing revenue growth for the US Ultrasound Imaging business within Mindray North...

  • Technical Operations Specialist

    1 month ago

    Mahwah, United States Polestar Full time

    Job DescriptionJob DescriptionAt Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we...

  • UIS Regional Manager, Ultrasound

    4 days ago

    Mahwah, United States Mindray North America Full time

    Job DescriptionJob DescriptionRegional Sales Manager Ultrasound/Midwest Region Job Summary: The Regional Sales Manager (RSM) is responsible for recruiting, developing and managing the mid-western territory Ultrasound Sales as well as help to drive direct sales in hospitals and surgery centers and maximizing revenue growth for the US Ultrasound Imaging...

  • Assoc. System Implementation Specialist

    1 month ago

    Mahwah, United States Mindray North America Full time

    Job DescriptionJob DescriptionAssociate System Implementation Specialist Open LocationJob Summary:Associate-level position to provide professional support for hospital system go-live activities and problem resolution. Serves as a resource for all system activities with the goal to promote customer satisfaction from the point of sale through the product life...

  • Assoc. System Implementation Specialist

    7 days ago

    Mahwah, United States Mindray North America Full time

    Job DescriptionJob DescriptionAssociate System Implementation Specialist Open LocationJob Summary:Associate-level position to provide professional support for hospital system go-live activities and problem resolution. Serves as a resource for all system activities with the goal to promote customer satisfaction from the point of sale through the product life...

  • Flavor Marketing Specialist

    3 days ago

    Mahwah, United States Lucta Full time

    The Flavor Marketing Specialist plays a critical role in providing the Flavor Division with strategic direction and creative tools, including market analysis, trend identification, and concept development, to drive new business initiatives. The position will require a high degree of collaboration with cross-functional teams to drive strategies, deliver...

  • Revenue Cycle Billing Specialist

    3 weeks ago

    Mahwah, United States Medloop Full time

    Medloop, a large multi-specialty medical billing company servicing many clients across the US mostly in NY/NJ is looking for a talented and highly motivated Revenue Cycle Billing Specialist.  The Revenue Cycle Billing Specialist will be responsible for multiple accounts.RESPONSIBILITIES:Serve as a liaison between patient, insurer, and practiceProvide...