Medical Assistant
3 weeks ago
**REQUIREMENT DETAILS**
**Job Title: Care Management Associate
- Medical Assistant**
**Location: Phoenix, AZ - Onsite training and remote after training**
**Pay Rate: $18.34/hr on W2**
**Duration: 12-month contract with Possible extension**
**Hours: Monday to Friday 8:00am to 5:00pm**
*Safety Sensitive
*Onsite training and remote after training
*This position will be dealing with very sensitive and confidential information.
- **Must include city and zip on resume**_
- **Must include screen shot of typing test on resume.**_
- **Proficient in key boarding, typing 45 wpm with min score of 6500 alphanumeric skill set**_
**Duties**:
- Research member eligibility information, if eligible will communicate with enrolment team to ensure member is loaded in our system correctly. Research PCP and updates our system.
- Requests additional records for case managers if needed.
- Protects the confidentiality of member information and adheres to company policies.
- Computer literacy a must to be able to navigate through internal and external systems.
- Familiar with basic medical terminology and concepts of care management
- Effective communication, telephonic and organizational skills
- Must possess strong customer service skills to coordinate services.
- Enhancement of Medical Appropriateness and Quality of Care
- Using holistic approach consults with utilization management clinicians, hospital discharge planning staff, supervisors, and/or other health programs to overcome barriers to meeting goals and objectives.
- Coordinates care with providers as a part of comprehensive and proactive discharge planning.
- Identifies and escalates quality of care issues through established channels.
- Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
- Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
- Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
- Helps member actively and knowledgably participate with their provider in healthcare decision-making.
**Experience**:
- 1 - 2 years’ experience as a medical assistant, office assistant, call centre experience
- Strong customer service skills
- Strong problem-solving and analytical skills
- Possess strong computer navigation skills.
- Comfortable with regular feedback and development
- Works well in a team environment
- Must have basic medical terminology experience.
**Job Types**: Contract, Temporary
Pay: $18.34 per hour
Expected hours: 40 per week
**Benefits**:
- Health insurance
- On-the-job training
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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