Guest Services Ambassador

1 week ago

Santa Barbara, United States Moxi The Wolf Museum of Exploration Full time

**Guest Service Ambassador (Part-Time, Non-exempt)**

**Position Summary**

**Report to**:Guest Services Manager

**Pay**: $19/hour - $21/hour

**Responsibilities for Front Desk**:

- Greet and welcome guests proactively in a friendly, professional manner.
- Answer questions and provide information about MOXI and the surrounding area.
- Responsible for selling general admission tickets, Memberships, and programs to visitors, both at the Front Desk and at the self-serve kiosks.
- Abide by all Front Desk and cash handling policies and procedures.
- Learn and operate point of sale (POS) system with accuracy and efficiency.
- Receive mail and packages and sort as appropriate.
- Manage guest requests, complaints, and praises in a positive, helpful manner.
- Direct internal concerns to management.
- Effectively manage queue lines while interacting with guests.
- Assist with special events at MOXI.
- Replenish informational brochures and pamphlets as needed.
- Maintain current knowledge of museum events, programs, Memberships, and exhibits.
- Support MOXI staff with light clerical duties including data entry, sorting, document assembly, and mail stuffing.
- Report all safety concerns to proper authorities.
- Make periodic public announcements.
- Implement guest surveys.
- Other duties as assigned.

**_ _**Responsibilities for Greeter**:

- Welcome guests as soon as they enter the museum.
- Assist guests with use of our self-serve kiosks.
- Scan in tickets and check in MOXI Members.
- Be present in the store if there is no other staff member available.
- Wish every guest well as they exit the museum.
- Other duties as assigned.

**Responsibilities for Museum Store**:

- Counting in the Store cash drawer.
- Assist the Museum Store Manager with restocking and tidying up of the Store space.
- Assist the Museum Store Manager with receiving store inventory, when needed.
- Be present in the store if there is no other staff member available.
- Ringing in transactions using the Store’s POS system.
- Closing out the Store cash drawer and deposit at the end of the business day.
- Other duties as assigned.

**Requirements, Skills & Qualifications**
- Passion for creating a world-class museum that is recognized as a truly outstanding educational experience.
- Enthusiasm for working in an organization where change is frequent, the structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.
- Excellent customer service skills.
- Excellent interpersonal skills: must be receptive to the ideas of others and able to work cooperatively to prioritize tasks and accommodate many different and conflicting concerns.
- Strong communication skills, both oral and written.
- Must be able to maintain confidentiality with sensitive information.
- POS and cash handling experience.
- Ability to multitask and prioritize in a fast-paced, busy environment.
- Conscientious and detail-oriented; must have an appreciation of the necessity of following through with paperwork, record-keeping, and documentation.
- Ability to organize and prioritize varied tasks in a manner that most effectively serves the needs of the organization.
- Awareness of issues relating to access and inclusion and the ability to build inclusive and accessible programs.
- Spanish fluency a plus.

**Requirements, Skills & Qualifications**
- Excellent customer service skills.
- Strong communication skills, both oral and written.
- Must be able to maintain confidentiality with sensitive information.
- POS and cash handling experience.
- Ability to multitask and prioritize in a fast-paced, busy environment.
- Conscientious and detail-oriented; must have an appreciation of the necessity of following through with paperwork, record-keeping, and documentation.
- Ability to organize and prioritize varied tasks in a manner that most effectively serves the needs of the organization.
- Excellent interpersonal skills; must be receptive to the ideas of others and able to work cooperatively to prioritize tasks and accommodate many different and conflicting concerns.
- Passion for creating a world-class museum that is recognized as a truly outstanding educational experience.
- Enthusiasm for working in an organization where change is frequent, the structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.
- Awareness of issues relating to access and inclusion and the ability to build inclusive and accessible programs.
- Spanish fluency a plus.

**Education and Experience requirements**:

- Experience in customer service preferred.
- Must be 18 years or older.

**Additional Information**
- This is a part-time position expected to work 12 - 25hrs'week.
- This position requires the ability to work a flexible schedule of both weekdays and weekends, holidays, evenings, and some early mornings.
- Predictable and timely attendance is required.
- Communicate effectively and courteously with a variety of people verbally and in writing.
- Reas

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