Digital Product Manager

2 weeks ago

Philadelphia, United States Comcast Corporation Full time

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
**Job Summary**

**Core Responsibilities**
- Partners with Engineering and Program teams to manage the Product roadmap and prioritize the backlog for digital product enhancements, ensuring that the team delivers business value-driven capabilities, on time and per spec.
- Drives requirements discovery. Partners to oversee solution design, user story writing, feature development (refinements/grooming and planning sessions), and user acceptance testing.
- Actively engages with the executive product team to identify key capabilities needed as well as potential opportunities.
- Works regularly with cross-functional teams (UX, Content, Program, Analytics, Digital Sales, Product Marketing, Brand) to ensure alignment on feature development and prioritization. Must be a team player.
- Actively participates in user experience and solution design sessions, ensuring feature and project objectives are met.
- Collaborates with product marketing to ensure positioning, messaging and content effectively communicate value propositions and differentiate from our competition to deliver more sales opportunities via Lead Generation.
- Partners with analytics and research teams to assess performance and identify areas of opportunity to meet customer needs.
- Provides product support by developing documentation and assists in training content management teams on how to properly implement and maintain newly developed Sitecore components.
- Develops strong relationships to deliver a superior customer experience.
- Communicates feature status and performance metrics to stakeholders on a regular basis.
- Regular, consistent, and punctual attendance. In office requirements are 4 business days per work week and 1 optional day remote.
- Must be able to work nights and weekends, variable schedule(s) as necessary.

**Preferred Skills**
- Experience with Agile development methodologies, specifically, with Single-Page Applications (SPA’s) and Sitecore 10 or higher CMS platform or similar.
- Experience in customer facing digital sales experiences, B2B products, specifically Enterprise preferred but not required.
- Experience with implementation of Adobe Analytics within Data Layer environment.

**Employees at all levels are expected to**:

- Understand our Operating Principles; make them the guidelines for how you do your job.
- Work out of the Philadelphia HQ office 4x per week.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.

**Disclaimer**:

- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

**Education**

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

**Relevant Work Experience**

5-7 Years

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