Tier 1 Technical Support
4 weeks ago
Centrex Software is a rapidly growing, profitable financial technology (fintech) company that still embodies a small start-up culture. We provide various Software-as-a-Service (SaaS) solutions, including CRM, white-labeled mobile apps, loan management systems, and more. Our primary customers are banks, lenders, and loan brokers in B2B and B2C markets.
**Responsibilities**:
- Troubleshooting and resolving customer issues related to Centrex Software products and services
- Identifying and escalating complex issues to Tier-2 technical support or other departments as required
- Documenting customer interactions and resolutions in the company's ticketing system
- Providing regular updates and status reports to customers and management
- Collaborating with other teams and departments to resolve customer issues in a timely and efficient manner
- Contributing to the company's knowledge base by creating and updating support documentation and FAQs
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in technical support or customer service roles
- Excellent verbal and written communication skills
- Strong problem-solving and troubleshooting skills
- Ability to work independently and as part of a team
- Familiarity with help desk software, customer service software, and remote desktop tools
- Knowledge of basic networking concepts and protocols
**Preferred qualifications**:
- Experience in software development or IT operations
- Familiarity with CRM solutions
- Understanding of corporate finance
Pay: $55,000.00 - $65,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 2 years (required)
- Technical support: 2 years (required)
Work Location: Hybrid remote in Costa Mesa, CA 92626
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