Services Standards Leader

2 weeks ago

San Francisco, United States Veralto Global Full time

The primary focus of the **Global Center of Excellence - Services Standards Leader** will be to deliver best-in-class standards throughout our High Growth Regions Field and Support Service teams. You will work in strong collaboration with the Regional Service and Sales leaders to understand customer requirements and trends. If you are a strategic thinker with a passion for delivering exceptional service and driving operational excellence, we would love to hear from you.

This position is part of the Global Service Team and will be remote within the U.S

There are many cities listed for marketing purposes but there is only one opening.

**This role requires availability to travel 25% of the time globally to various sites within Europe, LATAM, South Africa and more.**

**In this role, a typical day will look like**:

- Lead efforts to engage with High Growth Region (LATAM, MEA, South Africa, APAC) service teams to standardize service workflows, technologies, and KPIs to meet global standards.
- Lead project management initiatives from start to completion to drive continuous improvement and innovation in service center operations.
- Develop project plans, timelines, and budgets for service center improvement projects
- Coordinate cross-functional teams and stakeholders to ensure successful project implementation and achievement of project goals.
- Monitor project progress, identify risks and issues, and implement corrective actions as needed to ensure project success.
- Provide regular updates and communication on project status, milestones, and outcomes to senior leadership and stakeholders.
- Establishes Global KPI requirements for the department in line with the needs of the business, customer demands, and market trends as agreed upon with Senior Management.
- Develop monthly, quarterly, and annual KPI Service reviews.
- Serve as the primary point of contact for escalations related to service standards and work with stakeholders to address and resolve issues promptly.
- Stay current on industry trends and best practices related to service center operations and incorporate new ideas and strategies as appropriate.
- Execute methodology to drive continuous feedback from customers on (CSAT, CES, and NPS)
- Facilitate and conduct requirement reviews for new/updated contractual obligations.

**The essential requirements of the job include**:

- Bachelor’s degree in business, management, or a related field
- Minimum of [5] years of experience in service center operations, with a focus on developing and implementing service standards and best practices
- Knowledge of industry best practices and trends related to service center operations.
- Experience with service center technology and tools, such as CRM systems and workforce management software.
- SalesForce and ServiceMax preferred.

At Hach, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Hach can provide.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

**US ONLY**:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $75,000 - $100,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off,

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