Front Desk Agent

2 weeks ago

Tempe, United States DoubleTree by Hilton Hotel Phoenix Tempe Full time

**$500 Sign On Bonus, Worldwide Travel Discounts, free employee meals, etc.**

**Job Summary**:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.

**Essential Job Functions**:

- This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week._
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at the time of check out and ensure guests satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
- Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor/manager.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Front Desk Personnel when need.
- Perform any related duties as requested by supervisor/manager. **Knowledge, Skills & Abilities**:The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Prior hospitality experience preferred, but not required.
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations. **Physical Demands**:

- Ability to stand and move throughout front office and continuously performs essential job functions.
- Stand 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.

**Benefits**:

- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Be

  • Hotel Front Desk Agent

    2 weeks ago

    Tempe, United States Crestview Management, LLC Full time

    **Hotel Front Desk Agent**: A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities. **Responsibilities**: - Greet...

  • Front Desk Agent

    2 weeks ago

    Tempe, United States Comfort Inn & Suites Tempe Sky Harbor Airport Full time

    (*Weekends and Holidays are mandatory*) (*Available to start ASAP*) Responsibilities for Front Desk Agent: - Greet guests on phones or upon arrival with excellent customer service - Keep the front desk and accounting operations running smoothly and organized - Respond to guest complaints, requests, and emergencies - Reconcile and balance all accounts in a...

  • Front Office

    1 week ago

    Tempe, United States AC Hotel by Marriott Phoenix TempeDowntown Full time

    **Who We Are**: AC Hotel Phoenix Tempe/Downtown by Marriott is a 159-room lifestyle select-service hotel located in the all-new 43-acre Hayden Ferry Lakeside Business Park alongside the Tempe Town Lake Salt River. Less than five miles from Phoenix Sky Harbor International Airport, this property is a walking distance to downtown Tempe, and steps away from...

  • Front Desk Agent at Citterio USA

    2 months ago

    Tempe, United States Joe DiSabella Full time

    Job DescriptionJob DescriptionCitterio Usa in Tempe, AZ is looking for one front desk agent to join our team. We are located on 2000 East Rio Salado Parkway. Our ideal candidate is attentive, ambitious, and hard-working.ResponsibilitiesGreet and welcome guests in a friendly and professional mannerAnswer and screen phone callsOrganize and schedule meetings as...

  • Front Desk Agent at Citterio USA

    2 months ago

    Tempe, United States Joe DiSabella Full time

    Job DescriptionJob DescriptionCitterio Usa in Tempe, AZ is looking for one front desk agent to join our team. We are located on 2000 East Rio Salado Parkway. Our ideal candidate is attentive, ambitious, and hard-working.ResponsibilitiesGreet and welcome guests in a friendly and professional mannerAnswer and screen phone callsOrganize and schedule meetings as...

  • Front Desk Agent at Citterio USA

    3 weeks ago

    Tempe, United States Joe DiSabella Full time

    Job DescriptionJob DescriptionCitterio Usa in Tempe, AZ is looking for one front desk agent to join our team. We are located on 2000 East Rio Salado Parkway. Our ideal candidate is attentive, ambitious, and hard-working.ResponsibilitiesGreet and welcome guests in a friendly and professional mannerAnswer and screen phone callsOrganize and schedule meetings as...

  • Front Desk Agent

    4 weeks ago

    Tempe, United States Hostmark Hospitality Full time

    ** Front Desk Agent** ** Holiday Inn Express TempeTempe, AZ** As a Front Desk Agent, you will: * Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. * Welcome and serve guests in person and over the phone everyday. * Enjoy solving problems, be comfortable using a computer to check guests in...

  • Front Desk Agent

    3 weeks ago

    Tempe, United States Hostmark Hospitality Full time

    ** Front Desk Agent** ** Holiday Inn Express TempeTempe, AZ** As a Front Desk Agent, you will: * Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. * Welcome and serve guests in person and over the phone everyday. * Enjoy solving problems, be comfortable using a computer to check guests in...

  • Front Desk Agent

    3 weeks ago

    Tempe, United States Embassy Tempe Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Tempe, United States MCR Hotels Full time

    The Front Desk Agent at the Springhill Suites by Marriott Arizona Mills Mall is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    4 weeks ago

    Tempe, United States MCR Hotels Full time

    TheFront Desk Agent at the TownePlace Suites by Marriott Tempe at Arizona Mills Mall is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    3 weeks ago

    Tempe, United States MCR Hotels Full time

    TheFront Desk Agent at the TownePlace Suites by Marriott Tempe at Arizona Mills Mall is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    3 weeks ago

    Tempe, United States MCR Hotels Full time

    The Front Desk Agent at the Springhill Suites by Marriott Arizona Mills Mall is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Associate

    6 days ago

    Tempe, United States Fairfield by Marriott Phoenix TempeAirport Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Hotel Front Desk Agent

    4 days ago

    Tempe, Arizona, United States Hostmark Hospitality Full time

    ** Hotel Front Desk Agent (Weekends)** ** Holiday Inn Express TempeTempe, AZ** **JOB DESCRIPTION FRONT DESK AGENT** This position is for 2-3 shifts per week, including every Saturday and Sunday. REPORTS TO: General Manager REQUIRED TRAINING/ EDUCATION/EXPERIENCE: High School Diploma or equivalent. Prior guest service experience desirable. Neat, clean person...

  • Hotel Front Desk Agent

    3 weeks ago

    Tempe, United States Sonesta Simply Suites Phoenix Tempe Full time

    Job Description Summary Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the...

  • Hotel Front Desk Agent

    4 days ago

    Tempe, United States Sonesta Simply Suites Phoenix Tempe Full time

    Job Description Summary Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the...

  • Front Desk/Guest Service Agent

    1 week ago

    Tempe, United States Best Western Group Full time

    **Front Desk/Guest Service Agent** **Job Description** **Property Summary** A Vibrant addition to the Downtown Tempe Neighborhood, the hotel provides you with all the comforts of home while allowing you to experience everything that Tempe has to offer. After a great night sleep in our Sealy beds, rainfall showerheads and Bliss Spa amenities will be a great...

  • Front Desk Agent

    1 week ago

    Tempe, United States Embassy Tempe Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Hotel Front Desk Agent

    2 weeks ago

    Tempe, United States Hostmark Hospitality Full time

    ** Hotel Front Desk Agent (Weekends)** ** Holiday Inn Express TempeTempe, AZ** **JOB DESCRIPTION FRONT DESK AGENT** This position is for 2-3 shifts per week, including every Saturday and Sunday. REPORTS TO: General Manager REQUIRED TRAINING/ EDUCATION/EXPERIENCE: High School Diploma or equivalent. Prior guest service experience desirable. Neat, clean person...