Head Bpo Governance

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

Head of BPO Governance & Claims Operations
- Developing and executing the vision of the Axis Claims Claim BPO Governance & Claim Operations within Axis Claims with an immediate focus on North America claims, continuously improving, optimizing, transforming, and re-engineering processes, including discovery and process mapping to develop and execute intelligent process automation solutions
- Collaborating with claims and internal stakeholders with an agile approach and outlook to claim operations and BPO Governance, establishing optimal processes, onshore and offshore, striving for operational efficiency, consistency
- Building new and transforming existing claim operations and governance processes with process automation, technology, and the use of analytics to simplify customer experiences, driving foundational support for sustainability, scalability and flexibility
- Responsible for the oversight of onshore and offshore Claim Operations functions; FNOL, intake & assignment, Financial Transactions, Administration tasks, including discovery and process mapping to optimize existing processes, transform and develop intelligent automation where appropriate and partner with key stakeholders where dependencies exist to optimize processes across the organization.
- Establish performance score cards, key performance indicators to measure, track, report and promote continuous improvement and operational efficiency
- Partnering with key stakeholders to establish policies, standards, controls, best practices, and workflows are clearly established, monitored, and reported as required to internal and external stakeholder to ensure a center of excellence within Claim Operations and BPO Governance
- Driving initiatives to improve claim data analytics and key performance indicator metrics in partnership with the Head of North America Claims, Head of International Claims and Head of Reinsurance Claims and internal stakeholders in the development and execution of enhanced reporting, KPIs and scorecards to assist AXIS claims and support driving expense savings
- Drive innovation, technology change and improvement programs, and ensure compliance with data completeness and quality across claims function
- Collaborating with Axis Claims Leadership and related internal stakeholders on training initiatives, job aids, guidelines to continuously improve claims handling quality and execution in support of team and individual professional growth and development
- Building and maintaining key relationships with internal stakeholders (_e.g_., Peers, Underwriting, Actuarial, Vendor Management, Data, Finance, and various executive management leaders) and external stakeholders (_e.g_., auditors, reinsurers, and vendors)

KEY SKILLS & ABILITIES:

- 10 - 15 years of experience with Claim Process Improvement and Business Process Outsourcing in P&C commercial claims or reinsurance organizations with a complex operating environment including both domestic and international operations
- Demonstrated experience transforming process re-engineering, executing, and delivering on continuous improvement strategic projects
- Demonstrated leader with the ability to accomplish tasks in a dynamic environment with an aptitude for analyzing data and making practical and forward-looking decisions to drive success
- Excellent communication skills, organization skills, and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management
- Experience working on cross functional teams, collaborating, actively participating, and delivering solutions
- Strong organizational, critical thinking, problem solving, analytical, and quantitative skills including the ability to analyze and interpret financial and claims data
- Experience preparing business cases and doing cost benefit analyses supporting strategic initiatives impacting key stakeholders
- Proven prioritization skills with the ability to balance both the immediate needs with broader organizational strategies
- The ability to issue spot and escalate issues that could present challenges to a project or the organization.
- Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints
- Strong knowledge of and skil