Verizon Customer Support Representative

1 week ago

Alexandria, United States Nas Management, Inc. Full time

We provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership with Verizon and their 5G Home technology, we have seen rapid growth and are in immediate need of a lively and team-oriented Verizon Customer Support Representative to join our Customer Service and Sales Department. This is a front-facing position and is an integral part to the growth and expansion of our partnership with Verizon 5G.

Summary of the Verizon Customer Support Representative Position: The Verizon Customer Support Representative is the direct point of contact, or “front line,” to our consumer base. From providing accurate and timely answers to going step by step through the sales process, the Verizon Customer Support Representative needs to be energetic and organized to deliver an unforgettable experience that keeps our customers coming back

Core Daily Functions of Our Verizon Customer Support Representative:

- Work directly with our customer base and help enroll them through the sales process
- Demonstrate expertise in our clients’ products and services
- Answer any customer questions and concerns regarding the information on pricing, policies, contracts, sales, and delivery process
- Interact in a professional and empathetic manner while working externally with customers as well as internally with management or other Verizon Customer Support Representatives
- Follow all compliance, guidelines, and procedures laid out by our Quality Control team throughout the sales process and interaction
- Keep up-to-date files with the compliance department of all information on new and existing customer accounts throughout their sales process to delivery

Verizon Customer Support Representative Qualifications & Requirements:

- High School Diploma or equivalent is required
- 1-2 years of Customer Service and/or sales experience is preferred and recommended
- Experience in a customer-facing environment where you are comfortable working with other people
- Excellent verbal and written communication skills
- Thrives working in a fast-paced environment with a diverse team
- Ability to multi-task and take initiative in daily and weekly tasks

Pay: $700.00 - $1,100.00 per week

Compensation package:

- Bonus opportunities
- Commission pay
- Uncapped commission

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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