Night Audit Supervisor
3 weeks ago
Summary:
The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel’s revenue while ensuring the figures balance.
**Responsibilities**:
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand’s service strategy. Understand the White Lodging Way.
- Supervise Night Audit Staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks.
- Work with Security or other hotel associates in maintaining calm and order in the hotel.
- Provide leadership to overnight housekeeping associates.
- Communicate with incoming shift.
- Complete spreadsheets.
- Assign specific duties to staff for efficient operation of department.
- Oversee department in absence of Department Manager.
- Ensure that all associates have proper supplies, equipment and uniform.
- Capable of performing all hourly functions and operating all equipment in department.
- Assist in training new associates and cross-training existing associates according to the Certification Program.
- Assist in interviewing and hiring new associates for the department.
- Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy.
- Train associates on safety standards and enforce those standards on a consistent basis.
- Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates.
- Use wet floor signs as required. Use personal protective equipment. D Promote teamwork and associate morale. Treat people with respect. D Recognize associate successes via the WLS Recognition Program.
- Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
- Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately.
- Represent department at staff meetings as required.
- Know laws concerning treatment of trespassers
- Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location of fire extinguishers.
- Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment.
- Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
- Respond to pages and radio calls immediately.
- Complete basic mathematical calculations including adding, subtracting, multiplying and dividing...
- Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all over/shorts to management. Comply with all hotel and department accounting procedures.
- Audit guest checks for pricing and sales tax errors.
- Prepare the gross revenue report for all hotel managers.
- Ensure that trail is in balance by the close of each shift.
- Prepare a summation of all house charges and all credit card vouchers accepted by the hotel. The aggregate total is reconciled with the trail balance.
- Determine the correct cash figure based on micros reports minus corrections and adding machine tape of the drop sheet.
- Verify that all food & beverage figures have been accounted for by cash, charge, or corrections.
- Prepare the daily food & beverage sales summary and distribute to management.
- Prepare over/short report for accounting and restaurant.
- Protect confidential information.
- Post all late charges and all guest check corrections to guest folios for 3:00 AM express check
- outs.
- Act as the manager on duty for the third shift, if applicable.
- Balance credit cards daily.
- Must be able to operate hotel van, if applicable.
- Ensure security and confidentiality of all guest and hotel information and material.
- Practice energy conservation at all times.
- Notify manager/AYS of maintenance issues.
- Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.
- Attend work on time as scheduled and adhere to attendance policy.
- Utilize property Service Recovery/Defect Tracking processes. Input defects into computer system.
- Report unsafe conditions and suspicious activity to Loss Prevention/Management.
- Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
- Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
- Adhere to all work rules, procedures and policies established by the
-
Night Audit Supervisor
3 days ago
Austin, Texas, United States White Lodging Services Corporation Full timeThe Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance. Responsibilities - Provide the highest quality of service to the guest at all times and anticipate and exceed guest ex Audit, Supervisor, Night, Department Manager, Hotel, Associate, Retail
-
Night Audit Supervisor
2 months ago
Austin, United States White Lodging Services Corporation Full timeThe Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance. Responsibilities - Provide the highest quality of service to the guest at all times and anticipate and exceed guest ex Audit, Supervisor, Night, Department Manager, Hotel, Associate, Retail
-
Night Audit Supervisor
3 weeks ago
Austin, United States White Lodging - The Westin Austin at The Domain Full timeSummary: The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel’s revenue while ensuring the figures balance. **Responsibilities**: - Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand’s...
-
Night Audit Supervisor
4 weeks ago
Austin, United States White Lodging Full timeSummary:The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance.Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy....
-
Night Audit Supervisor
4 weeks ago
Austin, United States White Lodging Full timeSummary:The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance.Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy....
-
Night Audit Supervisor
3 weeks ago
Austin, United States White Lodging Full timeSummary:The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance.Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy....
-
Night Audit
3 weeks ago
Austin, United States White Lodging - Courtyard by Marriott Austin DowntownConvention Center Full timeSummary: The Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. **Responsibilities**: - Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and...
-
Night Audit
4 weeks ago
Austin, United States Aloft Austin Downtown Austin Full timeSummary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an...
-
Night Audit
3 weeks ago
Austin, United States White Lodging - The Otis Hotel Autograph Collection Austin Full timeSummary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an...
-
Night Audit
3 weeks ago
Austin, United States White Lodging - JW Marriott Austin Full timeSummary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an...
-
Night Audit
4 weeks ago
Austin, United States HYATT RESIDENTIAL GROUP INC Full time::: section Summary Built in 1886 as a showpiece for Cattle Baron, Jesse Driskill, the Driskill is a legend in Texas hospitality. The hotel is known throughout Austin for its elite level of service and luxurious accommodations. Night Auditors are responsible for the guest registration process and communication of hotel services and promotions on the...
-
Night Audit
3 weeks ago
Austin, United States White Lodging - Westin Austin Downtown Full timeSummary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an...
-
Night Audit
3 weeks ago
Austin, United States HYATT RESIDENTIAL GROUP INC Full time::: section Summary Built in 1886 as a showpiece for Cattle Baron, Jesse Driskill, the Driskill is a legend in Texas hospitality. The hotel is known throughout Austin for its elite level of service and luxurious accommodations. Night Auditors are responsible for the guest registration process and communication of hotel services and promotions on the...
-
Night Audit
4 weeks ago
Austin, United States White Lodging Full timeSummary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment...
-
Night Audit Clerk
4 days ago
Austin, Texas, United States Hyatt Place Austin Airport - Austin, TX Full timeJob DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Hyatt Place Austin Airport in Austin, TX.Night Auditor (Overnight Shift 11 PM-7 AM)Job Purpose:The Front Desk Night Auditor is often the first point of contact and the first...
-
Night Audit Clerk
3 weeks ago
Austin, United States Hyatt Place Austin Airport - Austin, TX Full timeHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable **Night Audit** for the Hyatt Place Austin Airport in Austin, TX. Night Auditor (Overnight Shift 11 PM-7 AM) **Job Purpose**: The Front Desk Night Auditor is often the first point of contact and the first impression for...
-
Audit Associate
3 weeks ago
Austin, United States Aprio Full timeJoin Aprio's** Audit **team and you will help clients maximize their opportunities. Aprio, LLP is a progressive, fast-growing firm looking for an **Audit Associate **to join their dynamic team in the Austin, TX office. Our team of credentialed audit experts work with businesses and industry leaders to avoid financial and business risk that can be...
-
Night Shift Supervisor
4 weeks ago
Austin, United States ABM Industries, Inc. Full timeABM Industries is seeking a dynamic and experienced Janitorial Supervisor to lead our team of janitorial staff. The Janitorial Supervisor will be responsible for overseeing and coordinating the day-to-day operations of the janitorial team, ensuring t Shift Supervisor, Night Shift, Supervisor, Operations, Janitor, Cleaning, Property Management
-
Austin, United States HYATT Hotels Full timeAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Night Audit associates are responsible for the guest registration process and communication of hotel services and promotions on the overnight shift. This highly visible role gives opportunity...
-
Austin, United States HYATT Hotels Full timeAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Night Audit associates are responsible for the guest registration process and communication of hotel services and promotions on the overnight shift. This highly visible role gives opportunity...
