Dispatcher

**Ironclad Environmental Solutions is** America's Top Choice for specialty containment needs. We provide waste management services and specialty-containment solutions to a wide range of industrial sectors throughout the US. Ironclad Environmental Solutions has that small company feel, with all the resources a big company can supply. We offer generous benefits and extensive career growth and development programs, with plenty of opportunities to support our local communities and colleagues in need.

If you’re reliable, trustworthy, and not afraid to get hands-on to deliver for people who depend on you, then you will thrive on our diverse and talented team of professionals.

**Job Summary**:
The primary focus of this position is to ensure that all Ironclad Environmental Solutions’ units are successfully delivered and picked up from customer sites while ensuring the drivers are following all safety and DOT regulations.

**WHAT YOU’LL BE DOING**:
***Primary Responsibilities**:

- Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures.
- Manage the yard & drivers for multiple branch locations, which include:

- Scheduling and assigning drivers and vehicles to convey Ironclad Environmental Solutions’ Units
- Reviews next-day/week deliveries and pick-ups, and develops a dispatch plan
- Enters all assignments into the database (Descartes)
- Notifies drivers of daily assignments
- Tracks Drivers while they are out on delivery/pick-up
- Assists Drivers in troubleshooting when necessary
- Sets daily/weekly priories for the team
- Conducts performance discussions and training
- Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units. The dispatcher will also work with the Driver and Customer if the unit is damaged
- Communicate with customers to assist in scheduling daily/weekly activities
- Informs customer of delivery/pick-up times
- Answers customer questions about delivery/pick-up
- Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded, and filed
- Maintains the branch's budgeted trucking profit margin
- Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly, and daily city/state transportation permits.
- Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of the current dispatch schedule
- Other duties as assigned

**EQUIPMENT USED AND RESPONSIBILITY**:

- Computer, telephone, radio, and electronic office equipment
- MS Office Suite
- GPS and tracking software

**EDUCATION AND QUALIFICATIONS**:

- High School Diploma or equivalent, some college preferred
- 1 year of experience with dispatching preferred
- Familiar with standard concepts of scheduling and dispatching
- 1-2 years of Customer Service Experience
- RCRA / Hazwopper certification a plus
- Manifest Deciphering a plus
- Environmental Waste experience is a plus
- Ability to multi-task effectively
- Knowledge of DOT and state-specific safety regulations
- Strong attention to detail and ability to problem-solve
- Communicate clearly: verbal and written
- Valid Driver's License

Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.