Patient Registration Scheduler

4 weeks ago


Leesburg, United States UF Health Central Florida Full time

**Job Opening Summary**:
The centralized scheduler is an experienced professional with extensive computer and communication skills. The scheduler's role is to accurately schedule patients for their procedures, ensuring it meets both the patient's needs and department availability. Centralized Scheduling team members are to abide by the policies and procedures established by the department and hospital at all times.

**JOB RESPONSIBILITIES**
- Answers incoming calls promptly and efficiently.
- Proficient in utilizing the PHS scheduling system.
- Knowledgeable of HBOC (STAR) for patient registration.
- Adheres to scheduling scripts provided, always providing correct patient instructions and/or directions.
- Obtains and enters accurate information into the PHS scheduling system.
- Demonstrates a positive and helpful manner in working with the patients, physician offices and other departments.
- Demonstrates knowledge and proficiency in obtaining information necessary for the completion of the pre-registration and precertification process.
- Troubleshoots scheduling conflicts or potential PHS concerns in PHS.
- Attends department staff meetings and hospital-directed meetings.
- Checks phone messages on a regular basis and returns calls promptly.
- Centralized Scheduling team members acknowledge responsibility that their position may require working in other areas within the department at the direction of department leadership.
- Participates in training of new team members to the CS position.
- Enters scheduled account into HPF work queues in an appropriate and timely manner.

**Job Opening Qualifications***:Education**
- High school diploma/GED
- Must be able to read, write in, speak and understand English.

**Shift hours**:8:30 a.m. - 5 p.m., Monday-Friday



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