Program Coordinator I

2 weeks ago

College Station, United States Texas A&M University Full time

**Job Title**

Program Coordinator I - Residential Student Support Coordinator

**Agency**

Texas A&M University

**Department**

Residence Life And Housing

**Proposed Minimum Salary**

Commensurate

**Job Location**

College Station, Texas

**Job Type**

Staff

**Glimpse of the Job**

**Are you looking for a role within one of largest student-centered units of our university?**

**Who Are We**

The Department of Residence Life is housed within the Division of Student Affairs. It is comprised of 60+ full-time staff and over 400 total staff members. We offer a fast-paced, student-centric and academically-focused environment where each staff member has the opportunity to make a difference in the lives of residential students. Click here to learn more about our department and work.

**What to do**

**Starting Salary**:$45,000/Annually (Commensurate based education and experience)

**Position Details**: This is a live-out position. May participate in an on-call duty rotation. This position may require occasional after-hours and weekend responsibilities and is a new role in our department. A relocation allowance is part of the compensation if relocating more than 50 miles, as well as a professional development budget of $3,000. Duties include needed ability to climb stairs, sight, use a video display terminal, talk and hear, travel from building to building.

**Qualifications**

**Required Education **and Experience**:

- Bachelor’s degree
- 2 or more years of work experience in a variety of areas including student support or higher education

**Preferred Qualifications**:

- Master’s degree in higher education, social work, counseling, or related field
- Prior experience in student support or crisis intervention roles
- Understanding of the challenges faced by students in on-campus housing
- Experience in crisis intervention, student support, or related roles
- Strong crisis intervention skills, effective collaboration with the support team, and a proactive approach to addressing academic, mental health, and behavioral challenges faced by on-campus residents
- Essential qualities include exceptional communication, strategic thinking for resource optimization, and the ability to design and implement educational initiatives

**Responsibilities**:

- **Administration and Support - **Provides administrative support for the Case Management and Student Conduct follow-up processes. Attends meetings and creates/provides agendas in the absence of the Residential Student Support Manager. Gathers discussion items and topical materials for planning meetings related to Case Management/Student Behavior with collaborating academic and campus partners. Creates, prepares, and updates presentations and communication materials for the area such as, but not limited to: Training presentations, Student of Concern Guidebook, and education workshop documents. Manages material for professional conference presentations, research publications, and assessment projects. Assists with compiling and analyzing program statistics; assists in the maintenance of student concern records and databases. Plans and provides logístical and administrative support for Case Management/Student Behavior/Conduct staff, meetings, and presentations. Reserve and coordinate room reservations for trainings and workshops. Facilitates the mandated referral process at the discretion of the Residential Student Support Manager or Associate Director. Provides case management, crisis intervention, and appropriate community referral as assigned by the Residential Student Support Manager or Associate Director. Supports the Associate Director as necessary with training for the Student Conduct Process/Maxient. Serve as a trained Rapid Threat Assessor under the direction of the Residential Student Support Manager or Associate Director. Use StarRez, Banner, Howdy, and other university databases to support student success. Meets directly with students regarding issues of concern as needed, which may require climbing and descending stairs in residence halls that are not equipped with elevators. Provides referrals to on campus and community resources as needed. Serves on department, division, and university committees as assigned. Assists with department and other campus programming and initiatives as needed.
- **Analysis & Reporting - **Analyzes data and creates summary reports for programs related to Case Management/Student Behavior, to assist in measuring student learning and program success as requested. Supports efforts to develop questionnaires for purposes of conducting analysis on programs and customer satisfaction for publication and presentation. Serves as a liaison for the student follow-up process including StarRez for staff working with student behavior, including but not limited to: Reporting, Students of Concern and Student Conduct.
- **Communication - **Monitor and streamline operations across areas related to the student follow-up process and student condu

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