**Breakfast Server**

**Pay: $10.00/hr. plus tips**

**Who We Are**:
Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

**Purpose**:
Your fun, reliable, and energetic personality will help create a magical dining experience for our resort guests. Provide high-quality service while guests enjoy one of our unique dining experiences at our breakfast restaurant 'Granny Clucket's', giving our guest a "Good Cluckin' Morning". Take orders, deliver food, and answer guests’ questions with a friendly smile

**Primary Essential Duties & Responsibilities**:
**Managing the Business**:
The Hotel Breakfast Server will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.
- Serve guests by providing menu guidance, ordering service, food delivery, and clean-up.
- Follow all set restaurant policies, in compliance with FDA and corporate guidelines.
- Be knowledgeable on property amenities and dining experiences to inform guests.
- Collaborate with other servers and the kitchen staff to create smooth processes.
- Prepare tables and ensure sanitation in dining areas.
- Receive TOSHA certification to handle biohazards in compliance with proper training.
- Interact with guests and ensure they are having a top-notch vacation experience.
- Understand all safety regulations and operate systems in accordance with all safety measures.
- Communicate with guests in a friendly and positive manner.
- Instruct guests on how to operate cashless payment systems.
- Host a safe and interactive environment that all children and families can enjoy.
- Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
- Knowledge and ability to comply with all company operating policies and procedures.
- Perform other incidental and related duties as required and/or assigned.
- Management reserves the right to change, remove or add to these duties as necessary.

**Commitment to SMR’s Legendary Service**:

- Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
- Actively participate in empowering and encouraging team members to have exceptional guest interactions.
- Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

**Quality of Work Statement**:

- High standard of accuracy in all aspects of the job and other project assignments.
- Maintain strict confidentiality and excellent judgment regarding privileged information.
- Ensure my work areas are safe, organized and maintained.

**Personality / Attitude**:

- As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
- Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
- Enjoy working with people, training others and providing excellent guest service.
- Willingness to learn best practices and adapt to procedural changes.
- Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
- Recognized as a positive influence on others.
- Ability and commitment to work well with other staff.
- Appearance, hygiene and dress represent the company’s image.

**Skills / Knowledge**:

- Be in good physical condition and be able to perform indoor and outdoor duties.
- Ability to work in a fast-paced, demanding work environment.
- Maintain a culture of legendary service and hospitality among all team members.
- Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
- Strong organizational skills with excellent attention to detail (ATD).
- Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
- Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.

**Physical Requirements**:

- Stand and walk for most of the workday.
- Climb 3-5 flights of stairs, sometimes multiple times per day.

**Education / Experience**:

- High school diploma preferred.
- Serving or food handling experience preferred.
- Strong attention to detail.
- Outgoing and have excellent people skills.
- Ability to work efficiently with others.
- Flexible and adaptable.
- Reliable communicati