Residential Manager

**Qualifications**
- Two years proven experience in social services residential management and/or
- 4 years working in a social service residential program.
- Bachelor’s degree in Human or Social Sciences
- Two years toward a college degree
- High School Diploma and/or GED with experience in customer service work environment

**Personnel Supervision**:

- Oversee the functions of the Residential Advocates and provide backup services as needed.
- Create monthly schedule for work and on call coverage to provide for 24-hour services by the 20th of each month
- Facilitate weekly case management and training meetings with the residential staff.
- Recruiting, hiring, training, and ongoing evaluation of residential team performance
- Conduct one on one meetings at least once a monthly with residential staff

**Building & Equipment Maintenance**:

- Monitor safety and cleanliness inside and outside of the physical structure and report concerns to administration.
- Ensure the facility meets grantor and agency requirements.
- Maintain safety and security of the physical structure of the shelter facility
- Oversee maintenance of all residential equipment and report concerns to administration
- Ability to prioritize maintenance needs and concerns.
- Work with other staff to find resources for residential facility and program

**Statistics and Reporting**:

- Review all residential paperwork on a daily and weekly basis.
- Oversee compilation of residential reports for different grantors and internal reports
- Ensure completion of monthly data entry of residential client services data into the Osnium Tracking System
- Assist the Polk County Coordinator in maintaining required documentation according to grantor and organization policies.

**Client Services**:

- Maintain confidentiality of client information and shelter locations
- Respond to 24-hour hotline, providing crisis intervention and support services.
- Use crisis intervention and peer support techniques to facilitate recovery from abuse, decrease the effects of experienced trauma, address negative feelings and behaviors, aide in clients’ own self-awareness, and resolve both intrapersonal and interpersonal conflict.
- Provide information to clients about family violence and sexual assault dynamics.
- Provide information to clients about basic life skills, healthy relationships, parenting, budgeting, and other tools to support self-sufficiency.
- Perform support duties to include maintenance of daily communication logs, client service logs, client intakes, client paperwork, regular inventories, and hotline documentation.
- Provide information and referrals to clients to assist in access to community, medical, legal, and employment resources.

**Program Oversight**:

- Oversee the ongoing case management of residential clients
- Evaluation of client progress, and working with Advocacy staff to identify needed resources and/or options
- Ensure weekly house meetings are conducted.
- Coordinate clients need to access donations and other resources
- Ensure clients have access to personal accompaniment to court and other community meetings through the case management / advocacy process.
- Coordinate residential education and support groups
- Ensure that groceries stay appropriately stocked through coordination of grocery shopping and/or purchasing through a local food bank
- Work with the Polk County Coordinator to ensure communication between shelter programs
- Provide direct service and on call coverage to the agency as needed to ensure 24-hour availability of quality serv

Assist with the creation and maintenance of a job manual specific to the functions of Residential Advocacy staff
- Attend agency meetings as requested by the Polk County Coordinator
- Collaborate with volunteers to provide shelter support services
- Assist the Polk County Coordinator in maintaining a positive relationship with other agencies, community representatives, funders and professional organizations in the community
- Work with other community agencies and as a part of a collaborative team to develop and implement comprehensive community wide services for victims of sexual abuse and/or family violence
- Attend agency sponsor community events as requested.

**Personal Skills**:

- Ability to remain calm and make decisions effectively while coping with crisis situations
- Ability to understand and comply with confidentiality policies
- Adopt and practice the agency model of open, honest, and ethical communication and communicate effectively with clients and other staff members
- Ability to handle multiple tasks and prioritize workload
- Ability to organize work area
- Maintain an understanding of appropriate boundaries and relationships with both clients and staff
- Requires good verbal and written communication skills
- Must have emotional/physical stamina to deal with prolonged crisis situations
- Ability to work independently without supervision
- Ability to be flexible and change duti