Supervisor - Crafty Slice

**Position Summary**:
This position is responsible for supervising the daily activities of the front of the house staff in accordance with department policies, procedures and steps of service.

**Primary Duties and Responsibilities**: includes but not limited to:

- Works with the outlet manager to achieve the established P&L guidelines
- Assists in training, evaluating and scheduling of staff
- Assists with developing weekly schedules and maintains the payroll of all staff
- Maintains the health, safety and sanitation guidelines for restaurant operations

**Secondary Duties and Responsibilities**:

- Assists the outlet manager with on-going coaching programs with line employees to enhance skills
- Maintains par levels of all paper, plastic and restaurant supplies
- Assists with maintaining pars of restaurant supplies
- Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
- Recommends hiring as well as termination decisions in conjunction with the disciplinary process
- Works with the Engineering department to maintain the outlet’s furniture, fixtures and physical layout
- Assists the outlet manager with the shift to shift maintenance and overall appearance of the outlet per established standards
- Assists staff in all facets of operations as business dictates

**Minimum Education and Qualifications**:

- High School Diploma or equivalent
- At least one years’ experience in a barista position is preferred
- Two years of experience a high volume restaurant F&B setting
- Excellent written and verbal communication skills

**Competencies**:Incumbent will master the following competencies while in this position:

- Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Good understanding of food products and preparation of both food and beverage.
- Basic understanding of P&L evaluations including sales forecasting, budgeting costs, utilization and KVI analysis
- Proficient computer skills in BirchStreeet, Word, Excel and Lotus Notes
- Thorough knowledge of the point of sale (POS) system
- Knowledge of current payroll systems
- Complete knowledge of the shift bidding process
- Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures. SMART trained.
- Ability to multi-task amongst multiple outlets to prioritize needs

**Training Requirements**:

- Outlet-specific standard operating procedures
- SMART alcohol awareness
- LMS Compliance Courses - Harassment, Confidentiality and Problem Gambling
- Qualify as Certified Barista

**Physical Demands and Work Environment**:

- Must be able to stand, walk, lift and bend for extended periods of time
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Pay: From $20.83 per hour

**Education**:

- High school or equivalent (required)

**Experience**:

- Barista: 1 year (required)
- Quick service & fast food restaurant: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Commute:

- Uncasville, CT 06382 (required)

Work Location: In person