Admitting Rep
3 weeks ago
**Admitting Representative**
***:
The Admitting Representative is responsible for facilitating the process of pre-admission or admission of all patients into the hospital in a courteous and professional manner; responsible for meeting, greeting the public/patients as they enter the organization in such a way as to make a positive “first impression”; interviews, gathers, completes accurate database to facilitate registration process efficiently and expeditiously; collaboration with multiple ancillary departments to achieve accurate patient registration, billing, case management, discharge planning information.
**MAJOR RESPONSIBILITIES**:
**Patient Relations**:
- Always represents the organization, the primary welcoming representative to all patients, public, visitors in all areas.
- Conducts self in a manner consistent with established organizational customer service standards.
- Demonstrates communication and organizational skills that enhance the image of the organization in the eyes of the public, whoever they may be.
- Interviews patients in a courteous manner to obtain accurate information and facilitate quick admission and registration of patients.
- Adheres to the established dress code of the MCH customer relations department.
- Escorts or arranges escort of patients or public to designated areas as needed.
**Communication**:
- Interprets and explains hospital, state, federal policies and organizational services to patients and visitors in a way that they can understand and feel respected.
- Ability to communicate effectively and professionally with patients, visitors, physicians and hospital personnel.
- Ability to work in fast-paced public arena and prioritize multiple tasks related to customer service, clerical duties, physician relations, and organizational processes.
- Awareness of when customer relations situations require managerial support.
- Communicates to Registration Department all financial, demographic data necessary to ensure a complete admission folder is processed upon patient entry.
- Alerts appropriate department of self-pay accounts for follow-up and review.
**Clerical**:
- Witnesses and obtain patient signatures on all required forms to facilitate admission/registration.
- Adheres to organizational policies related to HIPAA (privacy, confidentiality, etc.)
- Creates admission financial file for each patient admission (ER, IPS, BHU, MDU, Surgery) containing all required documents, copies for proper business office/contract billing & processing.
- Verifies benefits and obtains eligibility for every patient encounter.
- Notifies the Insurance Company and IPA on every patient admitted as (Inpatient, BHU, MDU, Surgery) prior to being admitted to the MCH.
- Utilizes 2 patient identifiers as outlined in the National Patient Safety Goals standards per Joint Commission.
- Uses patient labels and identify all necessary patient documentation to ensure an accurately identified patient & record are correctly entered into the registration system. Utilizes the 2 patient identifiers prior to placing a wrist band on a patient.
- Responsible for reconciling current census admissions/discharges prior to shift-end for 100% accuracy.
- Responsible for collecting monies, writing receipts, and depositing money into safe collected from patients in accordance with departmental/hospital policies.
**Department Responsibilities**:
- Actively supports the department/hospital policies, procedures, and regulations.
- Maintains a well-organized, equipped, and safe work environment at maximum efficiency.
- Willing to assist coworkers and peers to improve department or hospital-wide processes.
- Must complete the Daily Productivity Log at the end of each shift worked.
- Flexible with shifts and or days as emergencies arise.
- Attends required staff meetings, in-services, and certification courses for personnel file.
**QUALIFICATIONS**:
- Minimum of HS graduate.
- Minimum of 1-year progressive admission/registration experience or previous MD office, medical billing experience preferred.
- Knowledge of medical terminology.
- Knowledge of third-party reimbursement.
- Excellent verbal and written skills; bilingual English/Spanish preferred.
- Manual dexterity and mobility.
- Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs.
- Ability to utilize computers and electronic equipment to achieve department goals: CPT, printers, typewriters, computers, telephones, and fax machines.
- Employee must obtain his/her MAB (Management of Assaultive Behavior) and Fire Card course within first 60 days of employment.
- Employee required to attend an AIDET Training class.
**Physical Demand Analysis**
- Physical Requirements:
Ability to negotiate physical environment with safety
- Visual Requirements:
Ability to translate and understand written communications and negotiate physical environment with safety.
- Hearing Requirements:
Ability to understand and translate auditory communicat
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