Medical Receptionist
2 weeks ago
**Discover Vanderbilt University Medical Center**:Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
**Organization**:
PHO Cohort 30
**Job Summary**:
Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.**Shift**:
Full-Time Day Shift - 6:45 am - 7:15 pm, three 12-hour shifts per week
All shifts rotate throughout the week, including weekends and holidays
**Department/Unit Summary**:
The Vanderbilt Pediatric Inpatient Hematology, Oncology and Stem Cell Transplant unit cares for pediatric patients ranging from newborns to 24 years of age who are being treated for hematologic and oncologic disorders, including stem cell transplant patients. The environment on our unit is inclusive, team-oriented, and infused with high-quality, passionate care.
Our patients are unique because they leave a lasting impression on our hearts and make us realize that regardless of the odds, you must continue to fight. Monroe Carell Jr. Children's Hospital at Vanderbilt is regionally ranked #1 in Tennessee and #1 in the Southeast by U.S. News & World Report
One of the perks of working on our unit is that we administer numerous complementary therapies that differentiate us from other programs. Our unit also continuously scores very high on patient satisfaction in reference to teamwork. It is also a blessing to care for the best patient population.
KEY RESPONSIBILITIES
- Processes orders according to guidelines, follows computer downtime procedures.
- Enters and updates information in computer system to assure current information and retrieves data accurately.
- Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
- Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
- Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
- Orders, maintains and uses supplies in a cost effective manner.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
- Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
- Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
**Core Accountabilities**:
- Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
- Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
- Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
- Team Interaction: Individually contributes to the team.
**Core Capabilities**:
Delivering Excellent Services : Serves Others with Compassion: Invests
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