Motorcycle Service Manager

3 weeks ago

Corona, United States Riverside County Motorcycle Full time

Biggs Harley-Davidson in Southern California is looking for a High performing Service Manager for a High Performing Service Department. You can earn high pay for high performance and management. Must have Service writer and management experience.

Service Manager

**Summary Description**

Manages employees and operations of the service department.

**Key Result Areas**
- Service Department Operations
- Customer Service
- Management

**Major Duties and Responsibilities**

**1)**Service Department Operations**
- Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
- Ensure service department contributes an acceptable level of gross $ net profit.
- Maximize productivity levels of service technicians.
- Ensure service personnel are alert, well trained, and available when needed.
- Review work-in-progress to ensure quality and timeliness.
- Occasionally assist technicians when they are having difficulty performing service work.
- Make estimates for internal and wreck repairs.
- Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
- Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
- Become familiar and efficient with all phases of the computer system required for service and parts management.
- Ensure employees keep a clean, efficient, and orderly department.

**2)**Customer Service**
- Maintain a high degree of customer satisfaction.
- Greet customers immediately, in a courteous and friendly manner.
- Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
- Gain the trust and confidence of new customers when they are introduced to the service department.
- Give special attention to repeat orders to ensure the situation is corrected.

**3)**Management**
- Maintain service follow-up programs.
- Grow the volume of service work.
- Maintain budgeted revenue and expense objectives.
- Develop promotional campaigns in conjunction with the Parts & Sales departments.
- Maintain efficiency reports on sales representatives.
- Provide reports to GM, as requested.
- Develop monthly and annual objectives for the department in collaboration with GM,
- Attend training sessions to keep current with service department issues.

**4)**Other Duties**
- As assigned

**Supervisory Responsibilities**
- Establish departmental work schedule, balancing the work loads of all employees.
- Monitor and address all comebacks with individual technicians.
- Establish job assignments for all service employees within their skill levels.
- Set policies and procedures for service department.
- Manage employee performance (evaluate and counsel).
- Assist with recruiting, interviewing, hiring, and termination employees.
- Maintain records of all employees performance reviews.
- Ensure appropriate training is provided to all service employees (seminars, workshops, sales schools, etc.)

**Commitments**
- Treat all employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior for all service personnel, maintaining positive relationships with customers, employees, GM and owner(s)
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Demonstrate an interest in growing the service business.
- Focus on quality.

**Qualifications & Job Requirements**
- 5 years progressive experience within the service department of a motor vehicle dealership.
- Prefer knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.
- Current, valid motorcycle license.

**Physical Demands**
- The noise level in the work environment is usually loud.
- Occasionally required to bend, stoop, crouch, reach, and handle tools.
- Occasionally required to bend, stoop, crouch, reach and lift 50lb. of material.
- Occasionally requires the ability to balance and push a _800_lb. motorcycle.

**Working Conditions**
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.

Pay: $36,328.44 - $104,327.77 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

License/Certification:

- Driver's License (preferred)

Ability to Relocate:

- Corona, CA 92878: Relocate before starting work (required)

Work Location: In person

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