Assistant Store Leader

**ASSISTANT STORE LEADER**

Field Store Operations
Store Leader
Non-Exempt, Part-Time
**1000000642**
11919900
Store Management
GameStop, Inc.
October 2016

**SUMMARY**
Under general supervision, the **Assistant Store Leader** supports the Store Leader in all facets of store operations, which includes providing and developing a solution selling culture through creating unique and complete selling solutions for every guest. The principal business outcome for this position is to ensure that a selling culture is consistently modeled and maintained using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life, by providing outstanding guest service experiences. This includes assisting with product selection, purchases, returns and answering questions while ensuring the store is clean, well-organized, properly merchandised at all times. This position supervises Guest Advisors and Senior Guest Advisors in the absence of the
Store Leader. Assistant store leaders model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**
- Provide best in class guest service: promptly and personally greet guests, respond to guest concerns and complaints quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions, and recommend additional items as appropriate, applies all selling behaviors during every transaction, and ensure every guest is thanked for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store to engage them.
- Process guest purchases/return transactions via Point‐of‐Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to guest, ensuring the guest receives exceptional service throughout the interaction
- Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the phone greeting provided by GameStop which reflects our commitment to top notch guest service
- Promote GameStop’s unique guest benefits, some examples are: new title reservations program, and Power Up

Rewards guest loyalty program
- Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided
- Provide timely and appropriate feedback to the Store Leader concerning staff performance and address as directed, ensuring everyone is aligned with the store leaders guest service expectations
- Assist the Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, guest service expectations and guidelines

**ASSISTANT STORE LEADER**
- In partnership with the Store Leader, conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
- Assist store team in meeting and exceeding sales, profit and shrink goals; accomplish administrative and operational duties set by Store Leader
- Count, balance and reconcile daily business transaction totals correctly and accurately in the point‐of‐sale

(POS) system; ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
- Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Leader/District Leader
- Adhere to all loss prevention guidelines, including but not limited to, visually inspect associates' and leaders' packages and/or belongings
- Ensure all store fixtures and equipment is in proper working order, keeping in mind the guest experience at all times
- Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists
- Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations
- Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up‐to‐ date

**RELATED COMPETENCIES**
- **Building Guest Loyalty -** Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
- **Contributing to Team Success -** Actively participates as a member of a team to move the team toward the completion of goals
- **Delegating Responsibility -** Allocates task responsibility to appropri