Front Desk Floater

Company Overview:
We are a dynamic and rapidly growing practice with multiple office locations across Bucks County and Montgomery County. The SEPA Pain & Spine team helps patients find relief from painful and debilitating conditions, including arthritis, fibromyalgia, multiple sclerosis, migraines, and nerve injuries. We create customized treatment plans to reduce back pain, neck pain, and joint pain, helping patients regain their independence and quality of life. As part of our commitment to providing exceptional service to our employees and patients, we are seeking a versatile individual to join our team as a Front Desk Receptionist Floater.

Position Overview:
As a Front Desk Receptionist Floater, you'll play a crucial role in our administrative team, delivering professional and courteous front desk support across our diverse office locations, including Horsham, East Norriton, Chalfont, Huntingdon Valley, Langhorne, and Limerick. Proficiency with EMR, specifically eClinical Works (ECW), and an understanding of insurance plans are essential. You'll need strong computer skills and be a dedicated team player. Flexibility is key as you'll travel between our locations to cover vacations or absences, sometimes visiting multiple sites in a single day.

Key Responsibilities:

- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Respond to patient inquiries in a professional manner
- Handle administrative duties such as, scheduling appointments, coordinating with other office staff, utilizing eClinicalWorks to manage patient information and other relevant tasks
- Uphold professional standards of conduct, appearance, and communications while interacting with patients, visitors and colleagues at all times
- Process payments and maintain accurate records

**Requirements**:

- 1 year experience as a Front Desk Receptionist or similar role is required
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Proficient in computer systems, including EMR systems and Outlook
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of EMR systems is a plus (e.g., eClinicalWorks)
- Ability to work flexible hours and travel between offices is required

**Skills**:

- Clerical skills: Ability to perform general clerical duties such as typing, filing, and data entry.
- Medical receptionist: Experience in a medical office setting or knowledge of medical terminology.
- Customer service: Strong customer service skills with the ability to provide exceptional service to guests.
- Customer support: Ability to assist patients with inquiries, resolve issues, and provide support.
- Phone etiquette: Professional phone manners with excellent verbal communication skills.

Pay: $19.00 - $22.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- Will you be able to reliably commute to all locations for this job?
- Ability to rotate work hours. Come in as early as 7:00AM shift or work a later shift that will end at 6:00PM.

**Experience**:

- Medical terminology: 1 year (required)
- EMR systems: 1 year (required)

Ability to Relocate:

- Horsham, PA 19044: Relocate before starting work (required)

Willingness to travel:

- 75% (required)

Work Location: In person