Application Analyst Iii

4 weeks ago

San Ramon, United States Hill Physicians Medical Group Full time

We’re delighted you’re considering joining us

At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Join Our Team

Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and have been recognized as one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

DE&I Statement:
At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right

**Job Description**:
This is a remote position - from time to time you may be required to travel to the San Ramon, CA office.

This position may require travel to Epic headquarters in Madison, Wisconsin

Overview:
Specialization

Responsible for the support and maintenance of the Epic Provider/Resource (SER) master file which contains a record for each caregiver, resource, device, and modality at the organization. Provides tier 2 support of records containing demographic, scheduling, billing, ordering, claims and other information relevant to a provider or resource.

Job Responsibilities:

- Performs work that is complex and varied in nature.
- Solves complex problems by defining and discerning key aspects of the problem.
- Takes a new perspective on existing solutions. Recommends new procedures and processes to achieve results.
- Understands the why behind the question.
- Communicates build/configure, or workflow improvements that solves the broader need.
- Provide software product function, design, and build/configure expertise needed for successful product implementation.
- Guiding workflow design, build/configuring and testing the system, and analyzing other technical issues associated with software ensuring design and configuration meets patient care and business needs.
- Maintaining regular communication with software representatives, business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.
- Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
- Expert in workflows identifies areas for system optimization and process improvement. Develops solutions and collaborates with the team and management to implement these solutions.
- Works to ensure that user problems and configuration requests are appropriately addressed, and system upgrades are successfully executed with mínimal disruption to operations.
- Develops and manages effective customer relationships with end-users and other team members to enhance the timeliness and effectiveness of technology solutions.
- Responds promptly to the needs of end-users and meets Service Level Agreements as defined in conjunction with our customers following issues through to closure.
- Participates in team and leadership meetings to discuss team and ongoing project related activities, issues, change, communications, and updates.
- Typically provides training and guidance to colleagues with less experience, but no formal supervisory responsibility.
- May be accountable for leading small projects with moderate risk.
- Recognizes when the team needs to be given direction. Proactively looks for feedback to share in their peer's work and solicits feedback in return.
- Proactively teaches others on the team. Seeks out areas or issues to lead.
- Digs deeper to root out potential issues or opportunities.

Required Experience and Professional Skills

Experience

Professional Skills
- Strong interpersonal skills
- Requires in-depth knowledge and experience. Has developed deep conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Understands workflows and makes thoughtful recommendations on the fly. Creates unique solutions based on experiences and knowledge of other's build/configure and workflows. Incorporates future software direction into recommendations. Expert in a given area.
- Solves basic issues for integrated areas independently. Validates recommendations with other teams.
- Brings perspective from other organizations and tailors message based on operational needs.
- Ability to tailor communication to the audience. Communicates priority and urgency directly.
- Demonstrated ability to collaborate ef

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