Registration and Outreach Specialist

6 days ago

Hyattsville, United States Prince George's Community College Full time

**Job Description Summary**

The Registration and Outreach Specialist with the English for Refugee and Asylee program assists the program with the intake, registration, assessment, and support of students and potential students. This position provides operational and technical support in the assessment and placement of students and in the collection and reporting of data.

**Minimum Qualifications**
- High school diploma or equivalent.
- Four to five years of related experience or required coursework/ certification and or specialized skills/ training. Or a combination of relevant higher education and experience.
- Multilingual strongly preferred (English, Haitian Creole and French)

**Criteria**
- Provide excellent customer service to both internal and external diverse populations.
- Prepare all paperwork for registration and testing.
- Register and assess students while following testing and program guidelines for administering, scoring and interpreting assessments
- Assist students by providing information to guide students appropriately
- Serve clients in both one-on-one and group settings
- Keep up to date with all program offerings
- Respond to telephone and walk-in inquiries and contact with the general public; provide information, answers questions, and alleviates fears and frustrations
- Provide program information upon request to community agencies and organizations
- Help to create a supportive, motivating, and respectful environment for prospective and enrolled students
- Collect and record program and student data using required systems. Scan, upload, and report on data as needed.
- Assist the leadership team with day to day student support and clerical tasks
- Work as a team member with the Program Specialists, Program Coordinators and Program Directors
- Due to the broad nature of this function, specialists work in a fast-paced, stressful environment filled with unexpected interruptions and challenges. Flexibility and the ability to think independently are essential as is the willingness to perform physical work such as carrying and delivering materials to off campus classes.
- As a team player, assists in other TLSS efforts when needed.
- Undertake and complete special projects and other assignments at the request of the coordinator, director or dean.
- Performs other related duties as assigned

**Job Requirements**
- Ability to communicate effectively in spoken and written Standard English.
- As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U. S. citizen or an alien who is authorized to work.

PHYSICAL REQUIREMENTS Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.

**To apply, please submit a resume.**

**Job Types**: Part-time, Contract

Pay: $25.00 - $26.00 per hour

Expected hours: 10 - 15 per week

**Benefits**:

- Employee assistance program

Schedule:

- Day shift

**Experience**:

- relevant: 1 year (preferred)

Work Location: In person

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