Diet Aide

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York.

SUMMARY

: Performs a variety of tasks in the main kitchen, trayline, dishwashing area, patient units and cafeteria according to standard practices and procedures. Complies with regulatory requirements and provides exceptional customer service to everyone.

JOB QUALIFICATIONS

**Education**: High School Diploma preferred. Ability to follow oral and written instructions and established procedures.

**Experience**: Ability to display excellent interpersonal and customer service skills.

Ability to read & write English.

Prior experience in food service or providing customer service preferred.

**License**: N/A

RESPONSIBILITIES AND STANDARDS

Responsibility I

1. Patient Tray Assembly

1.1Prepares workstation and makes sure all items needed for service are present and in good condition for service. Reports any missing items, expired items, or items not in good condition to be served immediately to supervisor.

1.2 Prepared to begin meal service in a timely manner by being present at workstation with all necessary tools for service, and dressed appropriately in uniform with gloves, hairnet, and any other personal protective gear or infection control gear required.

1.3 Assembles tray at assigned station according to patient menu or customer ticket using

proper item and portion size as indicated on ticket.

1.4 Places items on tray with care and according to standard so the tray is attractive and

quality of item is maintained.

1.5 Works efficiently to maintain the flow of tray assembly line while maintaining attention to ensure the tray is attractive, correct items are placed properly, and items are rarely missed.

1.6 Maintains good communication with team members and avoids unnecessary distractions to ensure good workflow and collaboration in meal preparation.

1.7 Reports any unattractive/questionable food or item, malfunctioning equipment, or defective supplies to supervisor immediately.

Responsibility II

2. Delivers meal trays and other requested items to patients at their bedside & retrieves trays utilizing proper customer service skills.

2.1 Passes and retrieves trays as assigned in an efficient and timely manner.

2.2 Smiles and greets patients, visitors, and staff.

2.3 Checks tray against tray ticket to make sure all items are on the tray that should be. Reports any discrepancies to a supervisor for immediate correction or direction.

2.4 Ensures patient safety by performing proper patient verification before leaving tray with patient.

2.5 Places tray down & retrieves tray carefully so items do not fall or spill over.

2.5 Fills out appropriate reports and logs including but not limited to retriever’s time logs, tray receiving and pick up forms, temperature logs, as required & notifies supervisor immediately of any equipment malfunction or measures out of range.

2.6 Informs nurse and supervisor of any concerns or comments that occur as needed.

2.7 When transporting delivery or retrieval truck takes care to avoid damage by carefully going down halls and around corners, taking care to open doors carefully and placing door in locked position when applicable, avoiding running into other carts or objects, etc.

2.8 Maintains communication and coordinates delivery of truck with runner/hostess on unit

to ensure timely handoff.

2.9 Ensures a retrieval truck is available on unit ready to accept additional trays. Ensures the retrieval truck is clean and neat, and stored in appropriate area. Replaces as necessary.

2.10 Ensures appropriate levels of pantry stock are maintained on units and replaces as necessary making sure to rotate as per FIFO and discard any products that are expired, opened or not suitable for service.

2.11 Follows infection control standards for hand washing and hand sanitation.

Responsibility III

3. Washes patient trays and all dishware to ensure they achieve proper sanitation and quality standards.

3.1 Removes silverware and drops into soaking bin ensuring that silverware does not get discarded into the garbage cans. Follows department standard for cleaning and preparing silverware for service.

3.2 Takes care to ensure reusable dishware and items are not discarded.

3.3 Prepares dishwashing machine for use with proper detergent and rinsing agent. Turns on water and fills tanks. Fills out appropriate reports & logs as required. Notifies supervisor immediately of any of any issues, malfunction or temperatures out of range.

3.4 Discards content of reusable dishware and puts in proper dish rack or stacks properly Before loading into dish machine.

3.5 Discards disposable wares and food into proper receptacles.

3.6 Takes care to properly load dish machine

3.6 Cleans and sanitizes carts inside and out,