Current jobs related to Passenger Service Agent - Boston - PrimeFlight Aviation Services, Inc.
-
Passenger Services Operations Supervisor
4 weeks ago
Boston, Massachusetts, United States Alliance Ground International Full timeRole OverviewThe Passenger Services Operations Supervisor plays a crucial role in overseeing the daily activities of the Passenger Service Agents and Leads. This position involves directing and supporting team members during their shifts, ensuring that all duties are effectively assigned and executed.Key ResponsibilitiesProvide guidance and assistance to...
-
Passenger Service Supervisor
2 months ago
Boston, United States AGI Ground, Inc Full timeNot intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any...
-
Passenger Services Associate
3 weeks ago
Boston, Massachusetts, United States Porter Airlines Full timePosition Overview:As a vital member of the team, the Customer Service Representative plays a key role in ensuring the smooth daily operations of the department under the guidance of the Station Manager.Key Responsibilities:Deliver exceptional customer service to all passengers.Facilitate passenger check-in at ticket counters, which includes seat assignments,...
-
Airport Terminal Services
1 week ago
Boston, Massachusetts, United States Airport Terminal Services Full timeAirport Terminal Services - Job Description **Job Summary** As a Ground Ramp Agent at Airport Terminal Services, you will be responsible for guiding inbound and outbound airplanes to and from the gate, transporting, loading, and unloading passenger baggage, cargo, and mail. You will also clean aircraft passenger cabins between flights and stock aircraft...
-
Ramp Agent
4 months ago
East Boston, United States Hyannis Air Service Inc Full timeJob DescriptionJob DescriptionResponsibilities:The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the groundCommunicating with pilots, operations and ticket agents in a clear and concise mannerCommunicating with TSA and the local LEO concerning the security of flights and passengersLoading and off loading of...
-
Account Manager Passenger Services
3 weeks ago
Boston, United States Swissport International AG Full timeOverview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe,...
-
Account Manager Passenger Services
4 weeks ago
Boston, United States Swissport International AG Full timeOverview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe,...
-
Customer Service/Ticket Agent
2 weeks ago
Boston, United States Concord Coach Lines Full timeConcord Coach Lines is seeking a full-time, in-person, reliable, people-oriented person who enjoys helping customers and takes pride in their job. The open position is for a full-time, year-round ticket agent / customer service representative at our South Station, Boston, MA location. Shifts vary during our business hours of 7:30am-10:15pm. Weekend and...
-
Customer Service/Ticket Agent
8 hours ago
Boston, United States Concord Coach Lines Inc Full time $19Concord Coach Lines is seeking a full-time, in-person, reliable, people-oriented person who enjoys helping customers and takes pride in their job. The open position is for a full-time, year-round ticket agent / customer service representative at our South Station, Boston, MA location. Shifts vary during our business hours of 7:30am-10:15pm. Weekend and...
-
East Boston, United States PrimeFlight Aviation Services Full timeINTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance...
-
East Boston, United States PrimeFlight Aviation Services Full timeINTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance...
-
BOS Account Manager Passenger Services
4 months ago
Boston, United States Swissport International AG Full timeOverview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe,...
-
Amtrak Customer Service Representative
7 days ago
Boston, Massachusetts, United States Amtrak Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Red Cap Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our passengers, ensuring their safety and comfort throughout their journey.Key ResponsibilitiesAssist passengers with the movement...
-
Customer Service Representative
2 weeks ago
Boston, Massachusetts, United States Concord Coach Lines Full timeConcord Coach Lines is seeking a reliable and people-oriented individual to join our team as a full-time Ticket Agent/Customer Service Representative. This role is based at our South Station, Boston, MA location and requires flexibility with varying shifts during business hours of 7:30am-10:15pm. Weekend and holiday availability is necessary. The ideal...
-
Customer Service Representative
2 weeks ago
Boston, Massachusetts, United States Concord Coach Lines Full timeConcord Coach Lines is seeking a reliable and people-oriented individual to join our team as a full-time Ticket Agent/Customer Service Representative. This role is based at our South Station, Boston, MA location and requires flexibility with varying shifts during business hours of 7:30am-10:15pm. Weekend and holiday availability is necessary. The ideal...
-
Customer Service Representative
2 days ago
Boston, Massachusetts, United States Concord Coach Lines Inc Full timeJob OpportunityWe are seeking a reliable and people-oriented individual to join our team as a Customer Service/Ticket Agent at our South Station, Boston, MA location.Key Responsibilities:Provide exceptional customer service through strong communication with passengers and coworkers.Process tickets using our ticketing system and/or online ticketing software...
-
Agent - Guest Service
4 months ago
Boston, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality
-
Customer Support Agent
3 weeks ago
Boston, Massachusetts, United States Porter Airlines Full timeJob Overview:Under the supervision of the Station Manager, the Passenger Services Associate plays a vital role in ensuring the smooth daily operations of the department.Key Responsibilities:Deliver exceptional customer service to all passengers.Facilitate passenger check-in at ticket counters, including seat assignments, gate directions, and documentation...
-
Account Representative
4 months ago
Boston, United States Jennifer Warren - State Farm Agent Full timeJob DescriptionJob Description*Must be currently licensed*Position Overview:Jennifer Warren - State Farm Agent is searching for a licensed Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative - State Farm Agent Team Member, your knowledge of insurance products and...
-
Receptionist - State Farm Agent Team Member
4 weeks ago
Boston, United States Jennifer Warren - State Farm Agent Full timeResponsive recruiter Company Overview: Jennifer Warren - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Receptionist - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive...
Passenger Service Agent
3 months ago
**INTRODUCTION**
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you**
**Perks of the job**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
- Growth potential
- _Part-time benefits could vary_
**WHY WORK FOR PRIMEFLIGHT?**
- We are committed to being a leading provider of commercial services within the aviation industry
- Our teams focus on maintaining a positive working environment and treating all team members with respect
- With more than 200 locations across the world, we offer opportunities for career progression
- Enjoy a competitive pay scale
**ABOUT US**
- We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry
Our Passenger Service Agent plays a vital role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. Passenger Service Agent must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. Additionally, you will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.
**WHAT IT’S LIKE TO WORK AS A PASSENGER SERVICE AGENT**
- You like working as a team, toward a common goal
- Enjoy working with internal and external customers worldwide
- Greet and assist passengers at the airport with check-in, boarding, and general inquiries
- Provide accurate information on flight schedules, gate assignments, and airport services
- Handle passenger check-in and baggage processing efficiently and courteously
- Assist passengers with self-service kiosks and online check-in procedures
- Resolve customer issues and complaints in a professional and timely manner
- Offer assistance to passengers with special needs, including unaccompanied minors and travelers with disabilities
- Make announcements and keep passengers informed about flight changes and boarding times
- You have a great attention to detail
- Willing to go that extra mile
- You enjoy working with a team or individually to accomplish your tasks
- Like to build long term relationships with your customers
- Physical activity may include:
- Stand and walk for extended periods of time
- Ability to lift 70 pounds or more
- Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
- Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
**Qualifications**
- Minimum age of 18 years old
- Ability to read, write, speak, and understand the English language, to include documents
- 1 year of customer service experience
- Comfortable working with computers, mobile devices, and tablets
- Ability to pass a drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal
- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety
**PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
