Overnight Shelter Advocate

2 weeks ago

Boston, United States Rosie's Place Full time

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives.

Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding.

**OPPORTUNITY**

Reporting to the Overnight Shelter Manager, the Overnight Shelter Advocate provides a welcoming, safe, respectful and dignified atmosphere that engages the guests while keeping them sheltered, safe and healthy. The Overnight Shelter Advocate provides overnight guests with culturally inclusive support, assistance and a nurturing environment, consistent with the mission, philosophy and policies of Rosie’s Place.

**KEY RESPONSIBILITIES**
- Provide a welcoming and secure environment for overnight program guests and ensure their safety.
- Intervene in guest crises or emergencies in a dignified and respectful manner.
- Maintain guests’ confidentiality and observe professional boundaries when working with guests.
- Supervise any volunteers on overnight shifts.
- Supply stocked items; report a daily inventory log, and complete housekeeping tasks before closing shift.
- Enter a complete account of shift activity in the Salesforce daily log.
- Serve as a Front Office Advocate for Rosie’s Place at start of shift by answering phones, directing calls, responding to inquiries, opening the front door—all in a friendly and respectful manner.
- Manage the guest daily services calendar/schedule. Keep track of all daily services.
- Perform any additional duties assigned by the Overnight Program Manager.

**QUALIFICATIONS**
- Minimum 2 years direct service experience working with women who have experienced poverty and homelessness required
- Strong commitment to social justice and the mission of Rosie’s Place
- Bilingual (Spanish/English or Haitian Creole/English) strongly preferred
- Excellent problem-solving skills with the ability to exercise sound judgement and think quickly on your feet
- Strong interpersonal skills. Ability to work well and effectively communicate with other department employees.
- Strong customer service mindset with effective and diplomatic, yet supportive communication style
- Dependable, flexible and able to work effectively in a collaborative and busy department

**HOURS**

Variable, Fill in or as needed/per diem

Weekday shifts are available during the hours of 6:00pm - 11:00pm

Weekend shifts are available during the hours of 4:00pm - 11:30pm

Overnight shifts are available during the hours of 11:30pm - 7:30am

**WHAT WE OFFER**

The starting pay rate for this non-exempt position is $25 per hour.

Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.

**WORK EXPECTATIONS**

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Overnight Shelter Advocate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers.

We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered.

**HOW TO APPLY**

Please submit your resume and cover letter through Rosie’s Place’s online portal to apply.

**_ Commitment to Equity, Diversity and Inclusion_**
- At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability._

**_ Equal Opportunity Employer_

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