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Help Desk Technician
4 months ago
**About the Company**
- Solvere One _has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. _Solvere One_ focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
**Opening**
Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
This role reports to the Service Delivery Manager.
**Position Requirements**:
Examples of essential duties are interpreted as being descriptive and not restrictive.
- Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
- Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software.
- Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
- Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
- Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
- Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
- Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
**Required Technical Experience**:
- Microsoft Windows Desktop OS installation and support
- Microsoft Office 365 installation and support
**Preferred Technical Experience**:
- ConnectWise Manage
- ConnectWise Automate
- IT Glue
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
- “In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”_
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