Customer Service Specialist
1 month ago
Since our inception in 1984, Mac Duggal has risen to become an illustrious name in the realm of women's fashion and evening wear, consistently adored by both discerning clientele and celebrity stylists alike. Our headquarters, situated just outside of Chicago, serve as the hub for thousands of Mac's meticulously crafted, one-of-a-kind luxury designs.
As we approach four decades of unparalleled success, our brand continues to thrive, and as a result, our teams are expanding. We are seeking a positive self-starter to join our team as a **Customer Service Specialist** to provide exceptional customer service to our online customers.
**This is a Full-time, Monday - Friday, in-office position based in Willowbrook, Illinois**.
Key Responsibilities:
- Assist customers with orders, shipping/delivery, returns, website questions, product selection (sizing, fit, etc.), and other inbound inquiries. Provide customers with product recommendations, identifying cross-sell/up-sell opportunities when appropriate.
- Oversee the end-to-end online ordering and RMA process for the e-commerce channel
- Review/approve customer return requests; Process refunds/exchanges using Shopify and company ERP system
- Work closely with fulfillment team on inventory and order-related issues, including quality control and quality assurance tasks
- Keep up-to-date on industry trends and identify ways to improve the customer experience
- Document customer feedback to share with internal stakeholders
- Ensure website content is up-to-date, accurate, share feedback as needed
- Assist e-commerce and warehouse teams with other related initiatives and activities as requested
Skills & Competencies:
- Exceptional written and verbal communication skills; Able to communicate clearly, professionally, and with empathy
- Ability to build rapport and form trusting relationships with customers and coworkers; exhibits a high degree of emotional intelligence
- Customer-oriented and solution-focused
- Possesses sound judgment with keen critical-thinking and decision-making skills
- Ability to multi-task and navigate ambiguous situations in a fast-paced environment
- Positive attitude, motivated, self-starter with a bias for action
- Quick learner and able to adapt to new technologies and processes
- Ability to be flexible and to work outside of normal business hours if necessary
Education & Experience:
- High school diploma or equivalent
- Minimum of 2 years experience in a customer support role
- At least 1 year experience working in an e-commerce/contact center environment
- Experience in women's apparel and/or retail sales is beneficial, but not essential
- Bilingual/multilingual preferred but not required
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
-
Customer Support Specialist
4 weeks ago
Willowbrook, United States Perma-Seal Full timeJob DescriptionJob DescriptionJoin Our Tribe as a Customer Support SpecialistAre you someone who thrives on helping people and is ready to take your career to the next level? If so, we want to hear from you!Position: Customer Support SpecialistLocation: Burr Ridge, IL Schedule: Full-timeCompensation: $20.00 per hour plus bonus incentivesPerma-Seal is...
-
Customer Service Manager
2 weeks ago
Willowbrook, United States Engtal Full timeE-Commerce Customer Service Manager (Luxury Fashion)Overview:Our client in the luxury fashion world is looking for a passionate and experienced E-Commerce Customer Service Manager to lead and inspire a team of customer service representatives. The successful candidate will be instrumental in crafting a seamless and exceptional customer experience, upholding...
-
Customer Service Manager
2 weeks ago
Willowbrook, United States Engtal Full timeE-Commerce Customer Service Manager (Luxury Fashion)Overview:Our client in the luxury fashion world is looking for a passionate and experienced E-Commerce Customer Service Manager to lead and inspire a team of customer service representatives. The successful candidate will be instrumental in crafting a seamless and exceptional customer experience, upholding...
-
Customer Service Manager
2 weeks ago
Willowbrook, United States Engtal Full timeE-Commerce Customer Service Manager (Luxury Fashion)Overview:Our client in the luxury fashion world is looking for a passionate and experienced E-Commerce Customer Service Manager to lead and inspire a team of customer service representatives. The successful candidate will be instrumental in crafting a seamless and exceptional customer experience, upholding...
-
Customer Service Manager
2 weeks ago
Willowbrook, United States Engtal Full timeE-Commerce Customer Service Manager (Luxury Fashion)Overview:Our client in the luxury fashion world is looking for a passionate and experienced E-Commerce Customer Service Manager to lead and inspire a team of customer service representatives. The successful candidate will be instrumental in crafting a seamless and exceptional customer experience, upholding...
-
Customer Service Representative
4 weeks ago
Willowbrook, United States Sun Technologies Full timeJob Title : Customer Service Representative Required Skills : 2 years Customer Service, Medical field preferred. Location : Willowbrook,Illinois **Job Description** **Customer Service Rep: Responsibilities:** As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and...
-
Customer Service Representative
2 weeks ago
Willowbrook, United States Sun Technologies Full timeJob Title : Customer Service Representative Required Skills : 2 years Customer Service, Medical field preferred. Location : Willowbrook,Illinois **Job Description** **Customer Service Rep: Responsibilities:** As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and...
-
Customer Service/warehouse Associate
2 weeks ago
Willowbrook, United States Inland Sales Group Full time**CUSTOMER SERVICE/WAREHOUSE ASSOCIATE - INLAND SALES GROUP, INC. [CHICAGOLAND]** **Overview**: - General Inside Sales tasks; training provided - Answering phones, timely order entry, customer service for customer and manufacturer - Ensure accuracy in all warehouse tasks such as shipping, receiving, cycle counts, and handling consigned or buy/sell...
-
Customer Service Delivery Associate
6 days ago
Willowbrook, United States Trane Technologies, plc Full timeBe the reliable primary contact for warehouse movement and for customer and local transportation provider interactions - Coordinate inbound and outbound shipments and freight accurately - Stock and organize product inventory for smooth warehouse oper Delivery Associate, Customer Service, Associate, Delivery, Service, Operations, Technology, Retail
-
Manufacturing Customer Service Representative
3 weeks ago
Willowbrook, United States ASI Accurate Partitions Full timeJob DescriptionJob DescriptionCustomer (Dealer) Account ManagementFunction as customer contact for both orders and RFQsPrepare quotations and work with dealers to help them price material themselves.Communicate Accurate capabilities and procedures to customers.Investigate customer credit requests and recommend disposition.Become proficient using the...
-
Customer Service Delivery Associate
3 weeks ago
Willowbrook, United States Trane Technologies Full timeJOB DESCRIPTION At Trane TechnologiesTM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We...
-
Customer Service Delivery Associate
2 weeks ago
Willowbrook, United States Trane Technologies Full timeJOB DESCRIPTION At Trane TechnologiesTM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We...
-
Customer Service Representative, Full Time
2 weeks ago
Willowbrook, United States The University of Chicago Medicine Full timeJob Description: Be a part of a world-class academic healthcare system at UChicago Medicine as a Customer Service Representative at our Burr Ridge Call Center. Please note this position will be located in Burr Ridge. In this role you will respond to calls and paging requests to support normal operations of the hospital system. Our call center team prides...
-
Customer Service Representative, Full Time
1 week ago
Willowbrook, United States The University of Chicago Medicine Full timeJob Description: Be a part of a world-class academic healthcare system at UChicago Medicine as a Customer Service Representative at our Burr Ridge Call Center. Please note this position will be located in Burr Ridge. In this role you will respond to calls and paging requests to support normal operations of the hospital system. Our call center team prides...
-
Customer Service Manager
3 weeks ago
Willowbrook, United States Tunisia Hopkins - State Farm Agent Full time**Benefits**: - Life - 401(k) - Bonus based on performance - Flexible schedule - Free food & snacks - Opportunity for advancement - Paid time off - Signing bonus - Training & development **ROLE DESCRIPTION**: As a Customer Service Advisor with Tunisia Hopkins State Farm, you will generate the kind of exceptional client experiences that reinforce the growth...
-
Payroll Specialist
1 month ago
Willowbrook, United States 4Wealth Financial Group Full timeJob DescriptionJob Description4Wealth CPA's, LLC, a leading accounting firm specializing in client tax, accounting, payroll & consulting services, is seeking a highly skilled Payroll Specialist & Bookkeeper to join our team. With a commitment to excellence and a customer-centric approach, we provide a wide range of financial services to our clients. This...
-
Estimating and Procurement Specialist
2 weeks ago
Willowbrook, United States Sepire Full timeJob DescriptionJob DescriptionCompany OverviewSepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include...
-
Estimating and Procurement Specialist
3 weeks ago
Willowbrook, United States Sepire Full timeJob DescriptionJob DescriptionCompany OverviewSepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include...
-
Estimating and Procurement Specialist
2 weeks ago
Willowbrook, California, United States Sepire Full timeCompany OverviewSepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing,...
-
Estimating and Procurement Specialist
1 month ago
Willowbrook, California, United States Sepire Full timeCompany OverviewSepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing,...