Front Desk Specialist

Description:
We are the largest multi-specialty urology focused practice in the country. Our doctors and staff are committed to providing the highest level of quality medical services available. Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.
- Welcomes and greets all patients and visitors, in person or over the phone.
- Is responsible for keeping the front desk area clean and organized.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and all other patient information into patient chart.
- Generates batch transmittal reports for each day.
- Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Schedules follow up services and office visits for patients.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Ensures proper hand off of responsibilities once their task is completed.
- Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
- Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
- Consistently demonstrates good use of time and resources.
- Ensuring that all medical records are accurate and complete.

**Benefits**
- Comprehensive medical
- Dental
- Vision
- 401K
- Paid time off

**Requirements**:
**Experience Requirement** Minimum of 1-3 years’ experience in a physician office setting preferably within the urology specialty. Fluent in Spanish.

**Knowledge/Skills/Abilities** - To perform this job successfully, an individual should have the knowledge of: Internet Software; Word Processing Software (Microsoft Word); Electronic Mail Software (Microsoft Outlook); Electronic Health Records (EMR Software); Practice Management Software. - Ability to answer multiple incoming telephone calls - Demonstrate excellent organizational skills, multi-tasked abilities and the ability to perform well in stressful situations. - Knowledge in healthcare systems operations such as EMR, Practice Management Solutions. - Ability to work independently and manage multiple deadlines - Customer service skills experience is a must with excellent oral and written communication skills - Knowledge of Medical Terminology - Typing speed at least of 55 wpm

**Educational Requirements** High School Diploma Some college work desired