Veterinary Receptionist

Bring a great "can do" attitude to work at the _state-of-the-art_ and non-corporate locally owned hospital At Family Pet Hospital, Client Service Representative (CSR) sets the tone for the practice as we build and maintain each client’s trust and confidence in our abilities. The CSR combines customer service skills with marketing skills to develop a relationship with our clients.

**General Job Descriptions**
- Excellent listening and communication skills.
- Compassion for pets and people—as well as awareness and understanding of others’ reactions.
- Proven decision-making skills to choose the most appropriate course of action.
- The ability to integrate new information into problem solving.
- Ability to work at a computer for long periods of time.
- Proficiency in computing and keyboard skills. Experience working with cornerstone will be a plus.
- Ability to be confident around pets (dogs, cats, birds, pocket pets, etc.)
- This position demands special hours including working weekends, evenings, and holidays.
- Needs sufficient ambulatory skills in order to perform duties while at the hospital.
- Ability to walk, stand, crouch, stoop, climb and kneel, also manipulate (lift, carry, move) up to 50 lbs.
- Staff is routinely exposed to a variety of pets that may bite or scratch, and on occasion, is exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
- Must be at least 18 years old to perform duties involving x‐ray and exposure to radioactive substances.
- The ability to lift up to 50 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
- Assist outgoing clients by providing all necessary instructions, information and, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
- Other job duties as assigned.

**Skills and Qualifications**

The Client Service Representative plays a key role in the hospital’s success, as his/her immediate interaction with clients, repeat visits, and satisfaction. While this position does not have any clinical duties, we encourage CSRs to be cross-trained to be very effective, as CSRs will work hand-in-hand with Veterinarians and Veterinary Technicians. The CSR is responsible for:

- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Educating clients about pet health needs and hospital services.
- Assist incoming clients by completing the required documentation, entering all pet information and history into the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Working knowledge of veterinary management software e.g., cornerstone would a plus.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times.
- Other job duties as assigned.

**Job Types**: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift

Work setting:

- Clinic
- Hospital
- In-person

**Experience**:

- Veterinary experience: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Perry Hall, MD 21128 (required)

Work Location: In person