Scheduler

4 weeks ago


Glen Allen, United States Bon Secours Full time

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.
Reports to the Rehab Operations Supervisor and is responsible for front office functions for the OP Rehab locations. Tasks include all patient greetings, check in/out, POS collections, initial and follow up scheduling, and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation, managing payer restriction tracking, including visits; allowed procedures and/or financial limits ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.

Essential Job Functions:

- Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic.
- Monitors departments WQs and contacts all referred patients within 24 0- 48 hours of entry into the WQ. Able to provide cross market WQ support for other Rehab departments.
- Checks Rehab schedule daily to ensure all charges are accounted for per patient/department.
- Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical Therapy, Occupations Therapy, and Speech Therapy.
- Possesses strong communication skills (telephone and in-person). Functions as center for communication for the therapy department. Responds to patient messages within 24 hours.
- Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic.
- Maintains department schedules for all therapist and ensures accuracy and accountability for cancellations.
- Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment.
- Responsible for collecting all POS and maintaining a cash drawer.
- Manages and tracks all payer restrictions including visits, financial limitations, or allowed procedures and compliance.
- Maintains front office and waiting room organization and cleanliness.

**Qualifications**:

- High School Diploma
- Knowledge of Medical Terminology
- Knowledge of insurance pre-certification requirements and contract benefits with equivalent experience of 6 months to one year in Patient Registation and billing

Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more
- Benefits offerings vary according to employment status


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