Concierge

2 months ago

Lake Bluff, United States The Sheridan at Green Oaks Full time

**Company Description** Saturdays and Sundays **8:30am-5:00pm** OR **10:00am-6:30pm**

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.
- Greet residents and provide general assistance to visitors, prospective residents, and families.
- Answer telephone calls.
- You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
- Process reports for such things as work orders, incidents and concerns.
- You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
- Maintain the sign in/out log for the issuance of community keys, and gate passes.
- You will assist other departments with administrative functions.
- Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
- Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

**Qualifications**
- Three (3) months of related experience is preferred.
- You need to be able to communicate clearly and effectively in English.
- You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
- You are compassionate, professional, kind, engaging, empathetic and helpful.
- You have the ability to work as a part of a team and handle multiple tasks efficiently.
- You possess the ability to make independent decisions when circumstances warrant such action.
- You can maintain a positive and friendly demeanor toward the residents and your co-workers.

**Additional Information

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