Medical Support Assistant

3 weeks ago

Houston, United States US Military Treatment Facilities under DHA Full time

**Duties**:

- Schedule patient's medical appointments to support the outpatient clinic.
- Verify patients' eligibility in database for beneficiary information.
- Receive phone calls to provide general hospital information.
- Maintain patient appointment schedules to prevent conflicts in patient care and/or treatment.
- Operate office automation tools to cancel patient appointments.

**Requirements**:
**Conditions of Employment**:

- Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
- This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
- This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
- This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations ) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
- This position is an Inclement Weather Essential position.
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- One
- year probationary period may be required.
- This position requires the incumbent to obtain a Basic Life Support training certification from, or in accordance with, the American Heart Association and American Red Cross within 6 month of hire.
- Current Advanced Life Support or other advanced certification does not supersede BLS completion.

**Qualifications**:
**Who May Apply: US Citizens**
- **Specialized Experience**: One year of specialized experience which includes performing clerical duties which include scheduling appointments, maintaining patient records, and using office automation.
- OR
- **Education**: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
- OR
- **Combination of Education and Experience**: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
- **Additional Minimum Qualifications Typing Proficiency Requirement**:This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

**Education**:
**Additional information**:

- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
- Benefits

Review our benefits
- Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.

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