Customer Service Representative

3 weeks ago

Austin, United States Atlas Credit Co. Full time

**Company History**

Atlas Credit Company is a family owned and operated financial institution. We have helped millions of customers with their financial needs and provided over three billion dollars of financial assistance since 1968. Our core values are community and family driven, which is the backbone of our company. Here at Atlas Credit, we hold a strong sense of value to our employees and to our customers because they represent both the foundation and the future or our company. These values are very important to our continuous grown as one of the most reputable, transparent, and responsible consumer lending companies. Our mission is to treat every customer and employee with honesty and respect, while proving exceptional customer service and an excellent team building culture.

We are looking for a customer service representative (CSR) to give customers an extraordinary customer experience that puts a smile on their face. CSRs must be genuinely excited to help customers.

A CSR needs to be comfortable with field working processes and policies. CSR will be trained accordingly on best practices and efficient field working techniques. Atlas CSRs will be required to go to customer’s homes and even workplaces to collect payments. We understand that people cannot always pay on time, so our CSRs need to be able to work with customers and help them feel comfortable financially and positively impact the customer’s day when making a field collection. CSRs are compensated for their field work.

The person that will succeed most at this job will have to be patient, empathetic, and passionately communicative. Customer service representatives will need to put themselves in the customers’ shoes and advocate for them when necessary. CSRs are confident at troubleshooting and investigating if they do not have enough information to resolve customer requests or needs. The target goals for CSRs at Atlas Credit are to have and maintain high customer service standards, respond or contact customers efficiently, be a team player, and become passionate about your team, your new and existing customers, and your job.

**Responsibilities**
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Work with customers while collecting in the field.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Provide accurate, valid, and complete information by using the right methods/tools.
- Provide exceptional service to all customers.
- Maintain office cash with accuracy and proper security.
- Grow office by marketing to new and existing customers.
- Minimize delinquency through appropriate collection activities.
- Make a large amount of outgoing calls.
- Manage incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Maintain valid Driver’s License and Insurance for vehicle.

**Skills**
- Proven customer service or financial service experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skill
- Ability to multi-task, prioritize, and manage time effectively.
- Effective reasoning skills
- Willingness to learn new skills.

**Benefits**:
Atlas Credit offers a competitive salary with a full benefit package and advancement opportunities. Benefit package includes, but is not limited to the following:

- Group health insurance plans
- Optional dental and vision insurance
- Paid vacation and sick time
- 401(k) Plan with matching
- Paid major holidays
- Bonuses

**Shift**:

- 8 hour shift
- Day shift

**Weekly day range**:

- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Spanish (preferred)

  • Dispatch / Customer Service Representative

    4 weeks ago

    Austin, United States Fox Service Company Full time

    Are you ready to **Be Part of Something BIGGER!** **Fox Services **is looking for a dynamic **Dispatch / Customer Service Representative** to join a thriving business that believes in work life balance and cares about YOU! **Essential Functions**: - Answer incoming customer requests and inquiries in a professional & friendly manner - Act as a liaison...

  • Customer Service Representative

    3 weeks ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    4 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    1 month ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    3 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    6 days ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    4 weeks ago

    Austin, Texas, United States City of Austin Full time

    Austin Public Health is currently seeking a highly motivated Customer Service Representative to join our dynamic team. In this role, you will provide essential support to our internal Environmental Health Officers and customer service unit. The ideal Customer Service, Customer Service Representative, Representative, Public Health, Mental Health, Retail,...

  • Customer Service Representative

    2 months ago

    Austin, United States City of Austin Full time

    Austin Public Health is currently seeking a highly motivated Customer Service Representative to join our dynamic team. In this role, you will provide essential support to our internal Environmental Health Officers and customer service unit. The ideal Customer Service, Customer Service Representative, Representative, Public Health, Mental Health, Retail,...

  • Customer Service Representative

    3 weeks ago

    Austin, United States City of Austin Full time

    ARR Customer Service Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certificati Customer Service, Customer Service Representative, Representative, Application, Public Service, Billing,...

  • Customer Service Representative

    3 weeks ago

    Austin, United States 4Sight Full time

    **Job Title**: Customer Service Representative **Company**: 4Sight **Location**: Austin, TX **About Us**: 4Sight is a dynamic and innovative company committed to providing exceptional services and solutions to our clients. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in...

  • Customer Service Representative

    2 weeks ago

    Austin, United States Randstad North America, Inc. Full time

    A trusted client of Randstad's has openings for experienced Call Center Customer Service Reps. Must be local to Austin, TX, as position is hybrid: 1 day onsite each week after 4 week onsite training. Must be able to work an 8 hour shift anytime betwe Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Austin, Texas, United States Travis County Tx Full time

    Want to join a team that does meaningful work serving local communities? Working for the tax office is an opportunity to help provide essential services and resources directly to you and your neighbors here in Travis County. As a tax office employee, Customer Service Representative, Customer Service, Representative, Property Tax, Processing, Payment, Retail

  • Customer Service Representative

    21 hours ago

    Austin, United States YMCA of Austin Full time

    How you Will Power our Purpose (Job Summary) The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Instructor

  • Customer Service Representative

    4 weeks ago

    Austin, Texas, United States Addison Group Full time

    Customer Service Representative Austin, TX Contract to Hire $18-20/ hour Addison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must be willing to start...

  • Customer Service Representative

    1 month ago

    Austin, United States Addison Group Full time

    Customer Service Representative Austin, TX Contract to Hire $18-20/ hour Addison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must be willing to start...

  • Customer Service Representative

    1 month ago

    Austin, United States Addison Group Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeAustin, TXContract to Hire$18-20/ hourAddison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must...

  • Customer Service Representative

    4 weeks ago

    Austin, United States Atlas Credit Co. Full time

    **Company History** Atlas Credit Company is a family owned and operated financial institution. We have helped millions of customers with their financial needs and provided over three billion dollars of financial assistance since 1968. Our core values are community and family driven, which is the backbone of our company. Here at Atlas Credit, we hold a...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Quest Trust Company Full time

    **Customer Service Representative** Front Desk Austin, Texas Minimum Experience **Entry-level** Compensation **$15-20/hr DOE** About Quest Trust Company What We Offer You: Our mission is to deliver unparalleled work experience with a culture that values excellence, ambition, teamwork, and a positive atmosphere. We provide you with lots of education and...

  • Customer Service Representative

    2 weeks ago

    Austin, United States Kwik Cash Full time

    State Management Services is looking for a Customer Service Representative to help run Kwik Cash at our central Austin, TX location. We ask that our Customer Service Representative be organized, friendly, and reliable. You will be interacting with current and potential customers in person and over the phone. You will be working with our customers from...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Fagron Full time

    **Customer Service Representative** **About the job** We are looking to hire an energetic Customer Service Representative which will be located in our Austin, Texas office. This role will be responsible for providing excellent and efficient customer service to internal and external customers with the aim of guaranteeing customer satisfaction. Duties &...