Associate Director

1 week ago

San Francisco, United States Front Porch Full time

San Francisco Office

Looking for a fulfilling role working with a collaborative team to help address the Bay Area’s housing crisis in an innovative way? Home Match is seeking an Associate Director for our San Francisco office to help lead our work creating affordable housing opportunities, preventing homelessness and supporting older adults who want to age in place.

**About Home Match**

**Summary**

The Associate Director of San Francisco reports to the Home Match Director of San Francisco and assists senior leadership in guiding staff towards meeting and exceeding goals and objectives. The Associate Director supports Program Managers and asssits with implementing operations strategies to meet grant objectives, including the matching process. The Associate Director will support with daily management of Program Managers and manage the team when Director is out of office.

The Associate Director must feel comfortable working with a diverse set of individuals, cultures, and circumstances, from low-income applicants to government and nonprofit leaders. Excellent communication skills in both interpersonal and public speaking contexts are essential for success in this position. This position requires flexibility in hours including occasional evening and weekend work. Work is performed on site at the San Francisco office and in the community.

**Responsibilities**
- Work with leadership team to establish and achieve annual goals and objectives
- Ensure quality standards for PMs in participant vetting and data input
- Become an expert in the Home Match program and be comfortable discussing other Community Services programs as well as the Front Porch mission
- Model a high degree of customer service to funders and participants, with teams responding quickly and professionally to all inquiries
- Support, cultivate and mentor staff
- Work with leadership team to create and implement effective new, online and offline methods of conducting outreach and engaging with Home Match participants
- Use online tools to track and analyze program data; ensure all data is entered accurately and in a timely manner
- Continually seek opportunities to strengthen and/or expand the program and its impact
- Contribute to the sustainability of the program and working with the organization’s Foundation
- Knowledge of program budget
- Evaluate, implement, monitor, measure and report on program metrics and grant objectives
- Other duties as assigned

***Knowledge, Skills, and Abilities**
- Self-motivated, curious, results-oriented, problem solving and caring individual that works well both independently and with a team
- Proven track record managing staff, meeting programmatic goals, building impactful partnerships and, or securing funding.
- Excellent Organizational and time management skills, flexibility, and demonstrated experience in successfully managing day to day program operations
- Capacity to work with people from across cultural and socio-economic spectrums
- Active listening, strong verbal and written communication and public speaking skills
- Proven track record in forming and maintaining relationships with community-based organizations, community leaders, elected officials, and funders
- Established network in San Francisco and knowledge of local housing challenges is desirable
- Adept with or able to quickly learn new technology systems and online platforms
- Knowledge about housing, health care and older adult services beneficial

**Education and Qualifications**
- Bachelor’s Degree and 2+ years of relevant experience (graduate school counts towards this 5+ year requirement)
- Experience in social services, case management, education, customer service, community outreach, real estate, project manage ment**or** program coordination
- Working knowledge of San Francisco’s housing and or, human services industries
- Established network of contacts in San Francisco neighborhoods including community-based organizations, schools, or community leaders and/or government officials

CB

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