Csr-family Practice-goodyear
2 weeks ago
This position is responsible for providing customer service in a clinical environment and maintaining patient demographic information. Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.
**_ Essential Functions_**
- Updates patient demographics and verifies insurance information per visit.
- Collects payments and provides receipts.
- Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
- Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
- Schedules appointments and provides patients with future appointment details.
- Obtains medical records for same day appointments.
- Provides efficient and courteous phone support including answering customer questions/concerns, directing customers to the correct department, and coding telephone encounters to the correct department.
- Maintains regular and predictable attendance.
- Performs Other duties as required.
**_ Qualifications_**
**Minimum Qualifications**:
- High school diploma or equivalent
**Preferred Qualifications**:
- At least one year of previous customer service experience
- Bilingual in English and Spanish is a plus
- Non-profit Medical Clinic located in Goodyear (Litchfield Rd/Van Buren)
- Schedule: Monday-Friday 8:00am - 5:00pm with 1 hour lunch daily
- This position will support our Family Practice department
- Requires HS Diploma or GED documentation - must be able to verify completion
- Employer provides extensive training and clinical skills verification over the first 90 days.
- Attendance during training is very important to us
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