6645 - Program Manager

2 weeks ago

Gardena, United States BEHAVIORAL HEALTH SERVICES INC Full time

**DATE**: June 15, 2024

**POSITION**:Program Manager **(Full-Time Regular)**

**LOCATION**:Corporate - Gardena, CA

**Duties/Responsibilities**:

- Organize daily activities of the project team(s) based on the goals of the organization and projects
- Keep in compliance with licensing and reporting requirements related to current project(s)
- Develop and implement trainings as required by project guidelines and plans.
- Meeting with and reporting to stakeholders to review status, goals, and outcomes of the programs or projects.
- Review and disperse relevant public health guidelines related to the focus of the program (such as COVID-19, opioid overdose, or HIV)
- Document in electronic medical record system (such as eClinicalWorks).
- Conduct outreach and in-reach for targeted projects.
- Provide oversight of daily operations for the unit including staffing, training, metrics, performance and reporting.
- Effective scheduling of workflows to provide optimum coverage with available resources to meet department goals relating to production and quality.
- Answer inquires, provide information, and resolve complaints from providers, patients, or other agencies in regard to specialty care.
- Collaborate with clinical staff and the Quality Management department in reviewing, managing, and follow up on tracking systems for metrics.
- Research ways to improve healthcare processes and improve patient outcomes.
- Maintain and foster relationships with community providers, agencies and organizations involved in care for patients.
- Works collaboratively as a team member with all staff members.
- Promote and believe in BHS mission statement.
- Other duties as assigned.

**Required Skills/Abilities**:

- Possession of current California Driver’s License.
- Demonstrate skills in conducting clinical system design and development, project management, and relationship building.
- Ability to build collaborative support system with community agencies and organizations.
- Ability to demonstrate/convey respect for cultural and lifestyle diversities of clients and staff.
- Ability to present to diverse communities/populations, at all levels of internal/external organizations.
- Ability to recognize personal issues that may have an impact on job performance and interactions with clients.
- Ability to note documentation in electronic medical record system.
- Ability to relate to the public regardless of racial, ethnic, economic, sexual orientation, and gender identity status.
- Excellent verbal, written, and interpersonal communication skills.
- Proven track record of, and ability to demonstrate ethical and professional standards of behavior.
- Basic knowledge of referrals, both in and out of the BHS treatment system.
- Basic knowledge and experience in utilizing Microsoft Office, specifically MS Word and Excel, and preparing various reports.

**Education and Experience**:

- Bachelors degree in public health or a related field
- 4 years of experience in healthcare or public health, will consider graduate degree status in leu of experience.
- Experience in supervising and training clinical staff
- Experience using behavioral strategies including motivational interviewing and self-management support.
- Experience working for a community clinic, with Medi-Cal (Medicaid) and Medicare, or underserved patient communities in a healthcare setting.

**Responsibilities**:

- Conduct requirements analysis and gather project specifications
- Provide project leadership and ensure timely completion of deliverables
- Utilize tools such as Jira, ServiceNow, and Redmine for project tracking and management
- Implement Six Sigma and Kaizen methodologies to drive continuous improvement
- Oversee quality management processes to meet project objectives
- Communicate effectively with cross-functional teams and stakeholders
- Manage IT projects from initiation to closure with a focus on efficiency and quality

**Skills**:

- Proven experience in requirements analysis and project leadership
- Proficiency in utilizing project management tools such as Jira, ServiceNow, and Redmine
- Familiarity with Six Sigma and Kaizen methodologies for process improvement
- Strong communication skills to interact with diverse teams effectively
- Experience in IT project management with a focus on delivering high-quality results

**NO PHONE CALLS PLEASE.**

**BHS IS AN EQUAL OPPORTUNITY EMPLOYER**

BHS will consider applicants with criminal history as required.

Pay: $5,027.00 - $5,547.00 per month

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 4 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

People with a criminal record are encouraged to apply

License/Certification:

- PMP (preferred)

Ability to Commute:

- Gardena, CA 90249 (required)

Ability to Relocate:

- Gardena, CA 90249: Relocate before starting work (required)

Work Location: In person

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