Pcs Portal Specialist

4 weeks ago


Chantilly, United States Chenega Corporation Full time

Overview:
The **Permanent **Change of Station (PCS) Specialist **is responsible for the PCS move for Department of State Employees utilizing the PCS online Portal. This Portal will integrate the required processes and systems to complete a PCS move, along with your direct support providing end-user system support and moving members as well as staff members facilitating the move with the Department of State.

**Responsibilities**:
What You'll Get To Do:

- Serve as a liaison between customers and service providers and maintains a point of contact (POC) document for the region to ensure continuity of communication.
- Serve as a customer advocate by efficiently and effectively answering customer questions within 24 hours of receipt and providing information updates to customers.
- Provide customers with Post Checklist technical assistance.
- Facilitate and understands the ticketing workflows’ interfacing operations.
- Manage customer inquiry tickets in the ServiceNow platform and provides reports to the Contracting Officer Representative (COR) and Assistant Contracting Officer Representative (ACOR) as required.
- Facilitate training for posts on the check-in and check-out processes during the PCS off-season.
- Other duties as assigned.

Qualifications:
You'll Bring These Qualifications:

- High School diploma or equivalent is required.
- Demonstrated expertise in the Department of State PCS Portal, PCS Claims, and PCS process.
- Have a basic understanding of passport and visa processes, and what resources to liaison with for process assistance.
- General understanding of the DOS Shipping Entitlements Basics and DOS Shipping Travel Basics.
- Experience with Travel Authorizations and how to address errors in the process.
- Experience in understanding policy as well as effectively communicating policy to others.
- Obtain and maintain a Public Trust clearance.
- Knowledge, _Skills_ and Abilities:_
- It is desired for the individual to possess PCS move experience as a former Department of State Foreign Service Officer or current/former Eligible Family Member (EFM), PCS move experience in another U.S. government agency either as an employee or EFM, or similar high-level understanding of the process due to in-depth and extensive experience with US Government (USG) rules and policy in the areas of shipping, travel, claims, or other PCS-relevant areas.

Teleworking Permitted?: true Estimated Salary/Wage: USD $83,455.00/Yr.


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