Host - Nineteen Spirits and Eatery

2 months ago

Jacksonville, United States Heartfelt Hospitality Group Full time

**Job purpose**

Receives and seats guests with friendly, courteous and knowledgeable service in the dining room, patio and bar. Maintains order and cleanliness and handles complaints.

**Duties and responsibilities**
- Greets guests entering the service areas or dining rooms and escorts them to the table, opens menus and places them on the table in front of each person
- May instruct servers to reset tables when necessary
- Reserves tables for guests upon request
- May receive and adjust complaints concerning food or service
- Monitor the preparation of food and beverage products, as per recipe card standards, to ensure consistent quality, portion control and presentation
- Participate in the set up and breakdown of items for F&B activities
- Greets all guests with an immediate smile, eye contact and a verbal welcome. If applicable they are escorted to a table, chairs are pulled for ladies and menus presented ? open ladies first, from left to right. Place settings are adjusted to the number of members and guests at each table. Monitor that a courteous server greets the table within three minutes, offers beverages and observes timing, correctness, quality and presentation of the order.
- Speaks to all departing patrons extending a thank you and a concern for their satisfaction with food and service
- Monitor and/or participate to ensure that tables are reset within 5 minutes
- May conduct a physical inspection of the room and floor to ensure proper presentation

**Qualifications**
- High School diploma or equivalent preferred
- Previous host/hostess or server experience required
- Excellent oral communication and listening skills
- Ability to follow directions
- Excellent customer service skills

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