Spa Reception Lead
2 weeks ago
Are you seeking a luxury hospitality position with opportunity for growth? Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Lead Spa Receptionist at Waldorf Astoria Spa. Waldorf Astoria Spa Washington, DC is searching for a dynamic individual to lead our reception team in elevated guest service. We are a Forbes Rated facility creating exceptional experiences for our spa guests. The Lead Spa Receptionist, under the direction of the Spa Director, will be responsible for assisting in the daily operations including: implementing marketing, training and scheduling front desk staff, assisting with programming (if applicable); monitoring facility maintenance; ensuring that the highest levels of guest satisfaction are attained; and using the ability to lead and motivate staff to achieve goals and exceed guest expectations. The Lead Spa Receptionist may also help supervise front desk staff.
**Responsibilities**:
- Assists in developing a comprehensive standard facility operation's manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
- Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
- Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques. Helps to supervise and follow up on guest requests and comments.
- Assists in the training, and supervision of all front desk staff.
- Assists in developing the staffing schedule to ensure adequate coverage.
- Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
- Assists in conducting orientations including an introduction to the facility, services, programs, policies, and procedures.
- If applicable, assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board.
- Other duties as assigned
**Qualifications**:
- College degree or 2 years of comparable work experience
- Effective leadership skills and a strong work ethic
- Excellent customer service skills
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Creative in marketing, promotion, and programming
- Energetic, enthusiastic and motivational
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Able to show initiative and make decisions
- Proficient in appropriate computer skills and office equipment.
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
- Ability to lift 25 lbs.
- Normal work hours: Varied to include nights, weekends, and holidays
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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