Guest Service Agent

1 month ago

Hopewell, United States Kalyan Hospitality LLC Full time

Guest Service Agent delivers exceptional customer service. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary.

**ESSENTIAL FUNCTIONS**:

- Efficiently check guests in and out of the hotel.
- Listens to, anticipates, and fulfills guest needs.
- Provide information to guests about hotel services, facilities, and other amenities
- Take, modify, and cancel guest reservations, noting any special requests.
- Follow established yield management procedures maximizing rate and occupancy daily.
- Post phone charges, valet charges, and other miscellaneous charges to guest accounts.
- Balancing shift work and cash drawers.
- Administer hotel guest payment policies.
- Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff.
- Assist in the verification, balancing and revenue maximization of hotel?s room/suite availability.
- Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested.
- Coordinate with other departments to fulfill special guest requests.
- Communicate hotel facilities and services to guests at check in.
- Answer guest questions regarding local area facilities.
- Responsible for shift cash transactions.
- Responsible for maintaining hotel key security system.
- Follow proper key control procedures for issued keys.
- Administer guest safe deposit boxes.
- Know and follow hotel emergency procedures.
- Remain aware of any and all potential security problems and report appropriately.
- Inform Housekeeping of dirty rooms/suites as they become available.
- Update room status as Housekeeping notifies the Front Desk of changes.
- Distribute mail and faxes to guest boxes as well as hotel staff.
- Stock and encourage sales in the sundry shop.
- Maintain an inventory of special guest service items, such as cribs, irons, etc.
- Track status of room/suites used for site tours and room/suites in maintenance.
- Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds.
- Practice safe work habits.
- Maintain coffee availability in lobby.
- Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business.
- Attend and participate in monthly department meetings.
- During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.
- Carry out any reasonable request by Management.

  • Front Desk Agent

    1 month ago

    Hopewell Junction, United States LaScala Leasing Full time

    **Benefits/Perks** - Flexible Scheduling - Career Advancement Opportunities - Competitive Compensation **Job Summary** We are seeking a positive, friendly** Front Desk Agent **to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk Agent

    1 month ago

    Hopewell Junction, United States LaScala Leasing Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk Agent

    1 month ago

    Hopewell Junction, United States LaScala Leasing Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk Agent

    1 month ago

    Hopewell Junction, United States LaScala Leasing Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities  Competitive Compensation Job SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...

  • Front Desk Agent

    7 days ago

    Hopewell Junction, United States LaScala Leasing Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities  Competitive Compensation Job SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...

  • Front Desk Agent

    7 days ago

    Hopewell Junction, United States LaScala Leasing Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk Agent

    6 days ago

    Hopewell Junction, United States LaScala Leasing Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Account Manager

    2 weeks ago

    Hopewell, United States Tavorise Marks - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Account Manager

    7 days ago

    Hopewell, United States Tavorise Marks - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Guest Service Agent

    2 days ago

    Hopewell, United States Candlewood Suites Hotel Full time

    **Benefits**: - 401(k) - Dental insurance - Employee discount - Flexible schedule - Health insurance - Paid time off - Vision insurance Schedule: - Morning shift Work setting: - In-person Ability to Relocate: - Hopewell, VA 23860: Relocate before starting work (required) Work Location: In person

  • Customer Care Agent

    2 weeks ago

    Hopewell Junction, United States Meenan Full time

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound customer service calls from an established...

  • Customer Service Associate

    3 weeks ago

    Hopewell, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our...

  • Customer Service Associate

    7 days ago

    Hopewell, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...

  • Tax Accountant

    2 weeks ago

    Hopewell Junction, United States Taxpert Tax Service Full time

    Job DescriptionJob DescriptionTaxpert Tax Service is growing! We are seeking an experienced Tax Accountant to focus on corporate tax filings ONSITE at our busy practice in Dutchess County, NY. Please apply ONLY if you have considerable experience preparing federal and state tax returns for multiple corporations and individuals during tax season and...

  • Tax Accountant

    4 weeks ago

    Hopewell Junction, United States Taxpert Tax Service Full time

    Job DescriptionJob DescriptionTaxpert Tax Service is growing! We are seeking an experienced Tax Accountant to focus on corporate tax filings ONSITE at our busy practice in Dutchess County, NY. Please apply ONLY if you have considerable experience preparing federal and state tax returns for multiple corporations and individuals during tax season and...

  • Collections Agent

    21 hours ago

    Hopewell, United States Vantage Point Federal Credit Union Full time

    Job Summary: **Duties**: - Contact individuals with overdue payments - Negotiate payment plans and terms - Update account status records - Utilize accounting software for accurate documentation - Handle inbound and outbound calls professionally - Provide exceptional customer service during interactions - Understand debits and credits for credit union...

  • Leasing Agent

    3 weeks ago

    Hopewell, United States Virginia Common Rentals Full time

    Overview: **Duties**: - Conduct property tours for prospective tenants - Maintain accurate and updated leasing records - Coordinate property maintenance requests - Handle tenant inquiries and resolve issues promptly - Negotiate lease terms and rental rates - File legal documents related to leasing agreements **Requirements**: - Knowledge of property...

  • Server>

    2 months ago

    Hopewell, United States Ruby Tuesday Full time

    Ruby Tuesday - 5107 Oaklawn Blvd. - [Restaurant Server / Wait Staff] As a Server at Ruby Tuesday you'll: Be responsible for always providing prompt and friendly food and beverage service to all guests following the CHARM service model; Learn the menu to explain offerings- make recommendations and suggestively sell to Guests; Ensure orders are accurately...

  • Server>

    6 days ago

    Hopewell, United States Ruby Tuesday Full time

    Ruby Tuesday - 5107 Oaklawn Blvd. - [Restaurant Server / Wait Staff] As a Server at Ruby Tuesday you'll: Be responsible for always providing prompt and friendly food and beverage service to all guests following the CHARM service model; Learn the menu to explain offerings- make recommendations and suggestively sell to Guests; Ensure orders are accurately...

  • Insurance Sales Support Representative

    3 weeks ago

    Hopewell, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our...